Quality Assurance Analyst - L1

Job Description

Role Purpose

As a Quality Assurance Analyst at Wipro Technologies, you will play a crucial role in conducting audits to ensure quality compliance within the account. Your responsibilities will include:

• Carrying out the detailed assessment of documents that are previously reviewed.
• Assessing if the reviewer followed business and compliance requirements as per the SOP.
• Identifying the gap and structuring the feedback.
• Having limited exposure with clients and/or Wipro management.
• Receiving moderate level instruction on daily work tasks and detailed instructions on new assignments.
• Making decisions that impact your own work and may impact the work of others.
• Being an individual contributor as a part of a team, with a focused scope of work.
• Having great attention to detail and a results-driven approach.
• Providing clear and crisp understanding of errors made by reviewers.

 

Requirements:

• Fresher’s or 6 months experience in any Quality Review process.
• Good working knowledge of computer i.e., MS-Office (Google Sheets will be an added advantage).
• Good client management skills with an eye for detailing, proactively identifying gaps in processes and flagging them to internal leadership & client as appropriate.
• Good interpersonal & people management skills with a good problem-solving approach.
• Ability to exercise managerial judgment and perform as a mentor. Ability to multitask multiple activities by effective delegation and monitoring.
• Ability to work well under pressure.
• Client oriented, flexible, and patient.
• Excellent English written communication skills.
• Good organizational skills.
• Excellent verbal & written communication & presentation skills for experienced candidates.
• Good analytical skills for MIS, number crunching & reporting to internal & external customers.
• Demonstrated Customer Service Skills.
• Rotational shift including Saturday and Sunday working.
• Complete night shifts.
• Availability of 2-way cab.
• 5-day workweek with 2 days off.

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Deliver

 

No.	Performance Parameter	Measure
1.	Audit	Adherence to the calendar; audit targets Compliance % as per audit reports – zero misses
2.	Process Compliance	Case targets – 2 hours/ week logged to be updated with the process

 

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As a Quality Assurance Analyst at Wipro Technologies, you will need to possess competencies such as Client Centricity, Passion for Results, Execution Excellence, Collaborative Working, Learning Agility, Problem Solving & Decision Making, and Effective Communication.

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Join Wipro Technologies as a Quality Assurance Analyst - L1 in the BPS-Analytics & Insights department. You will be a part of a dynamic team that values your contributions and empowers you to constantly evolve. Reinvent your world and realize your ambitions in a business that welcomes diversity and reinvention. Applications from individuals with disabilities are explicitly welcome.

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