Quality and Process Excellence Lead

Details

Description

Job Role & Responsibility/Designation

Quality and Process Excellence Lead

Delivery Process/ Function Name

Quality

Educational Qualification

BE / B Tech/ MBA/ B.Stat from a Premier Institute

Skills ( Must Have)

·         Program management & change management

·         Problem solving tools/ analytical skills

·         Excellent communication / interpersonal, facilitation skills

·         High energy level, confident, assertive and team player

Experience ( Minimum)

·         Consulting Experience

·         Minimum 2 years as Quality & Process Excellence practitioner & total 5 years of Experience.

·         Experience of managing team of quality practitioners.

• Strong functional knowledge of Six Sigma, Statistical tools, Quality & Process re-engineering

·         Exposure to ISO, CMMi or COPC will be added advantage

·         Consulting experience in Shared Services Set up/BPO space is desirable

Job Description

·         Responsible for driving quality initiatives for Wipro / Client Accounts.

·         Working with dispersed cross functional teams  on organizational process (re)- design or industry specific business processes

·         Leverage business optimization & innovation tools & application for process re-engineering

·         Benchmarking processes, Mgmt dashboard set up & building the best practices repository.

·         Change planning and management for deployment of re-designed processes and best practices for large teams without reporting relationship

·         Facilitating workshops, remote groups and leading process diagnostic for articulation of process issues and solution formulation

Any Other Remarks