Quality and Process Excellence Lead - L2

Wipro

5 - 10 years

Kolkata

Posted: 3/11/2025

Job Description

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Role

Quality and Process Excellence Lead

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Supporting process excellence initiatives and drive improvement projects in a complex and fast paced environment.
Driving benchmarking and best practices deployment across accounts.
Identifying process gaps & improvement opportunities to infuse efficiency and effectiveness into business processes.
Understand potential customer dis-satisfaction drivers and proactively mitigate any CSAT risks.
Work closely with customers and operations leadership team to identify improvement opportunities and drive them to closure.
Driving projects to improve and maintain the profitability of the process.
Leading and ensuring governance for Quality/ Process Excellence initiatives for Large Engagements.
Drive a culture of process improvement using tools like Six Sigma, Lean and Kaizen.
Drive standardization practices and ensure strict compliance in internal and client defined processes.
Ensure all process metrics are met.
Lead consulting assignments and deliver business value to the customers through quality initiatives.

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Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About Company

Wipro Limited is a global information technology, consulting, and business process services company based in India. Founded in 1945, Wipro provides a wide range of services, including software development, IT infrastructure management, and business consulting. The company serves various industries, such as banking, healthcare, and manufacturing, and is known for its focus on innovation and sustainability. With a presence in over 50 countries, Wipro is recognized for its commitment to quality and customer satisfaction.

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