Role: - Quality Analyst-Taxation

Work Location: - Gurgaon

Work Mode: - Onsite

Job Description:

Roles & Responsibilities Quality Analyst (Taxation)

Conduct regular quality audits on taxation-related processes, client communications, and case handling to ensure accuracy and compliance.
Review and evaluate tax calculations, filings, reports, and client deliverables for adherence to internal SOPs and regulatory guidelines.
Monitor client service interactions (emails, tickets, calls, case notes) to ensure service quality, accuracy, and timeliness.
Identify process gaps, errors, and compliance risks , and recommend corrective and preventive actions.
Prepare quality scorecards, audit reports, and trend analysis to highlight performance metrics and improvement areas.
Work closely with Client Services, Operations, and Tax Teams to resolve quality issues and improve overall service standards.
Support implementation and updating of taxation SOPs, quality frameworks, and control checklists .
Conduct root cause analysis (RCA) for recurring errors and support continuous improvement initiatives.
Assist in training and calibration sessions to align teams with quality and compliance expectations.
Ensure adherence to regulatory, statutory, and client-specific taxation requirements .
Act as a quality SPOC for internal and external stakeholders when required.

Quality Analyst-Taxation