Quality Analyst
TP
1 - 3 years
Gurugram
Posted: 29/01/2026
Getting a referral is 5x more effective than applying directly
Job Description
Key Responsibilities: -
- Monitor, evaluate, and score inbound/ outbound calls as per defined quality parameters.
- Provide constructive feedback and coaching to agents to improve performance.
- identify gaps in communication, process adherence and customer handling
- prepare and maintain quality reports, dashboards and analysis for leadership.
- support process improvement initiatives to drive customer satisfaction CSAT, NPS and FCR.
Qualification required: -
- Graduate in any stream
- Minimum 1-3 years of exp as a quality analyst in an international voice process.
Services you might be interested in
We Search & Apply Jobs for You!
Our team scans through 1000s of opportunities and applies to roles best suited to your profile
Save 100+ hours and focus on what matters - cracking interviews and landing offers.
