Quality Analyst Team Lead - Management Trainee – English – On Site Bucharest
Genpact
5 - 10 years
nan
Posted: 3/5/2025
Job Description
Responsibilities
Provide real time support to Quality Analyst
Responsible for working with a group of Quality Analysts. The role will include collaboration with team leaders & Ops Managers to define the quality requirements both internally and externally & lead the efforts on accomplishing them
Driving performance for Quality Analysts (their efficiency, quality& hygiene metrics) management of your team member to meet all SLAs
Conduct checks/audits on Genpact QA teams and coach the QAs on all the opportunities captured.
Develop and deploy blueprint for ideation and insight generation aimed at improving overall customer experience and process improvement.
Closely monitor efficiency metrices and raise
Responsible for driving outcomes on Quality related metrics & drive continuous improvement projects, plan for any contingencies/failure modes for respective region
Weekly deep dive with quality analysts, team leaders and clients partners basis weekly quality trends
Leading reviews & collaboration (including WBRs) from a quality mgt. standpoint for clients as well as internal Genpact stakeholders. Engage in elaborate data analytics & study for presentations & story telling
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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