Quality Analyst – Prompts & Product Features

Job Title: Quality Analyst Prompts & Product Features

Experience: 2+ Years

Contract Duration: Short Term

Employment Type: Contract

Job Description

We are seeking a detail-oriented Quality Analyst Prompts & Product Features to ensure the quality, reliability, and empathy of AI-driven voice and conversational products in healthcare environments. This role focuses on validating prompt behavior, testing product features, and identifying gaps across real-world patient scenarios.

Key Responsibilities

• Test AI voice agent conversations across diverse patient and healthcare scenarios
• Evaluate prompt quality for accuracy, clinical relevance, tone, and empathy
• Identify, document, and track edge cases, defects, and failure modes
• Design and execute test cases for new product features, enhancements, and integrations
• Monitor live agent performance and proactively flag quality or compliance issues
• Collaborate with product, engineering, and AI teams to improve prompt and feature reliability

Skills & Requirements

• 2+ years of experience in Quality Assurance or software testing
• Prior exposure to conversational AI, voice agents, chatbots, or AI-driven products is preferred
• Strong attention to detail with a structured and methodical testing mindset
• Ability to understand and validate healthcare workflows (e.g., appointments, patient interactions, EMR-related flows)
• Comfortable working in ambiguous, evolving AI product environments
• Excellent written communication skills for creating clear bug reports and test documentation