Quality Analyst - Kannada , Tamil, Telugu, Malayalam
Spinny
0 - 0 years
Gurugram
Posted: 18/06/2025
Job Description
Title: Quality Analyst
Company: Spinny
Location: Work From Office (WFO)
Working Days: 6 days/week
About Spinny:
Spinny, a Series D Tiger Global-backed startup, is a new-age used car end-to-end platform in India. We aim to revolutionize the way people buy used cars, providing a full-stack business model that delivers value, transparency, and simplicity to our customers.
Role and Responsibilities:
• Monitor ticket journey to evaluate agent performance, identify trends, and provide feedback to drive overall improvement.
• Conduct regular feedback sessions on process improvement, product knowledge, customer experience enhancement, and general awareness.
• Deliver actionable data and insights to various internal teams as needed to improve service quality.
Qualifications & Skills:
• Bachelor’s degree with a minimum of 2 year of relevant experience.
• Prior experience in auditing voice and chat processes is essential.
• Excellent verbal, written, and interpersonal communication skills.
• Strong listening and analytical abilities.
• Comprehensive knowledge of call audit terminologies and relevant technologies.
• Proficiency in Microsoft Office (Intermediate in Word, Basic in Excel).
Additional Requirements:
• Must be fluent in any of the following language combinations:
Hindi + English + Kannada / Tamil / Telugu / Malayalam / Marathi / Gujarati
About Company
Spinny is an online used car marketplace that allows individuals to buy, sell, and exchange pre-owned cars in a hassle-free and transparent manner. Spinny ensures a smooth customer experience by providing verified cars, quality checks, and transparent pricing.
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