Quality Analyst

Were Hiring: Quality Analyst (Voice Process) ( Female ) | Gurgaon | US Shifts

At Binary Semantics, we are a client-centric global software development company delivering IT, Consulting, and Knowledge Services across industries including Automobiles, Manufacturing, FMCG, Technology, Insurance, Travel, Hospitality, and B2B Publishing.

With a strong global presence across the USA, Canada, Europe, and India, we combine deep industry expertise with advanced technology to deliver customized solutions that drive business success.

We are currently looking for a dynamic and detail-oriented Quality Analyst (International Voice Process) with 1+ years of experience to join our team in Gurgaon (Work from Office).

Key Responsibilities:

-Audit calls, chats, and emails; share feedback and reports with managers

-Identify improvement areas and create performance reports for agents

-Conduct case investigations and manage escalations

-Monitor employee performance through recorded audits

-Analyze process performance through data audits and trend analysis

-Support coaching & development initiatives to enhance customer service quality

-Ensure timely closure of audit targets and reporting

-Contribute to process updates, improvements, and special projects

-Plan, prioritize, and manage multiple tasks efficiently

What Were Looking For:

-Minimum 1+ year of experience as a QA in an International Process (Voice)

-Excellent verbal & written communication skills

-Strong coaching & training abilities (training experience preferred)

-Active listening skills with attention to detail

-Proficiency in MS Office (Word, Excel, PowerPoint, Outlook) & Google Docs

-Strong analytical, reporting, and interpersonal skills

-Ability to multitask in a fast-paced environment

-Self-motivated, team player, and performance-driven

Qualification:

UG: Any Graduate (Any Specialization)

PG: Any Postgraduate (Any Specialization)

Job Details:

Industry: BPO / Call Centre / ITES / Technology

Role: Quality Analyst Voice

Employment Type: Permanent | Full-Time

Location: Gurgaon (Work from Office)

Shift: 5 Days Working | US Rotational Shifts & Week Offs

What We Offer:

-Upto 5.5 LPA

-Meal / Refreshments

-Both-side A/C cab facility

-Growth-oriented and collaborative work environment

If you are passionate about quality excellence, process improvement, and delivering outstanding customer experiences, we would love to connect with you!

Apply now or share your CV at 8810374901

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