QSR Trainer

Amadora Ice Cream is a fast-growing premium QSR ice cream brand built on product excellence and memorable store experiences. As we expand, were looking for aQSR Trainer who can shape frontline skills, strengthen store culture, and ensure every customer gets the Amadora experienceconsistently across outlets.

The QSR Trainer will be responsible fortraining, coaching, and certifying store teams across Amadora outlets. This is a hands-on, on-the-floor role focused onservice standards, product SOPs, hygiene, and operational excellence . You will work closely with Operations and HR to build capability in new and existing teams, support new store launches, and drive performance through training.

• Conduct structured training forScooping Crew, Counter Staff, Shift Leads, Store Managers , and new joiners.
• Train teams on:
• Customer service & sales scripts
• Scooping / product handling standards
• Upselling, sampling, and order conversion
• Speed of service and queue management
• Grooming, hygiene, and store discipline
• Deliver refresher programs for existing teams to improve consistency.

• Train teams onAmadora product knowledge : flavors, ingredients, allergens, add-ons, serving formats, portion control, storage.
• Ensure adherence to all SOPs including:
• Freezer and cold-chain handling
• Product batching/mix procedures (if applicable)
• Wastage prevention
• Opening/closing routines
• Cash counter & billing processes
• Conduct store audits to check SOP execution and close gaps.

• Support pre-opening training and readiness for new outlets.
• Create training schedules, bootcamps, and on-ground support for launch teams.
• Ensure new stores meet Amadora standards from Day 1.

• Observe teams on the floor and provide real-time coaching.
• Identify skill gaps and run targeted training interventions.
• Partner with Multi Store Managers / Area Managers on store performance improvement plans.

• Maintain training calendars, attendance, and certification records.
• Track training effectiveness through SOP scores, mystery audits, sales KPIs, and customer feedback.
• Share weekly/monthly training reports with Ops and HR.

• 25 years of experience as a Trainer / Team Coach inQSR, caf chains, food retail, or hospitality.
• Strong on-the-ground training experience with frontline staff.
• Excellent understanding of:
• Service & sales training
• Food safety & hygiene
• Store SOP execution
• High-volume customer handling
• Confident communicator and engaging facilitator (Tamil + English preferred).
• Comfortable traveling across Chennai outlets regularly.
• High energy, patience, and a teach-by-doing mindset.
• Basic comfort with Excel/Sheets for tracking and reporting.

• Experience in premium dessert/ice cream/caf formats.
• Exposure to training for new store launches.
• Familiarity with audit systems, mystery shopping, or service scorecards.

• Location: Chennai
• Work Type: Full-time, on-site / field role
• Travel: Frequent travel within city outlets

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