QA & Training Analyst

Why N-able

N-able empowers IT service providers with cutting-edge software solutions to monitor, manage, and secure their customers' systems, data, and networks. Built on a scalable platform, our secure infrastructure and tools simplify complex IT ecosystems while supporting partners through evolving technology needs. With a flexible portfolio of integrations from leading technology providers, we enable partners to excel at every stage of growth, protect their customers, and expand their service offerings. Headquartered in Morrisville, NC, USA, with operations spanning North America, EMEA, and APAC regions.

Website: www.n-able.com

We are hiring QA & Training Analyst to ensure quality and consistency across SOC operations by reviewing case investigations, validating adherence to procedures, and supporting analyst enablement. This role is integral to improving the accuracy of incident handling, refining documentation, and delivering training that raises the overall standard of MDR performance.

What You Will Do -Roles and Responsibilities

Quality Assurance and Case Review

Perform detailed reviews of SOC cases, ensuring investigations meet quality standards.

Verify that incident documentation aligns with runbooks, playbooks, and compliance requirements.

Training and Enablement

Assist in onboarding new SOC team members by delivering training modules.

Help develop training content, exercises, and knowledge base materials.

Conduct refresher training sessions to ensure adherence to evolving processes.

Process Improvement and Development

Identify gaps in case handling or procedural compliance.

Recommend improvements to workflows, training content, and documentation standards.

Collaborate with cross-functional teams to implement quality improvements.

Cross-Team Collaboration

Partner with teams to ensure consistency in MDR operations.

Provide feedback on quality trends to SOC Managers and leadership.

Serve as a liaison between operations and training teams to align objectives.

Required Experience

35 years of experience in a SOC, MDR, or IT quality assurance/training role.

Demonstrated experience in case review, auditing, or training delivery.

Bachelors degree in Cybersecurity, Information Systems, or related field (or equivalent work experience).

Strong analytical and detail-oriented approach to reviewing SOC work.

Ability to design, deliver, and evaluate training programs.

Proficiency in SOC documentation standards, incident response workflows, and quality metrics.

Effective written and verbal communication skills.

Certifications

CompTIA Security+, or equivalent DoD 8570 / 8140 IAT Level II certification.

Certifications in training, education, or quality assurance (e.g., CompTIA CTT+, ISO 9001, ISC2 CC) preferred.

If you have the skills and experience

please share your resume with the below details to

sudha.natarajan@n-able.com