QA Test Engineer

QA / Test Engineer API & Automation (CRM / Telephony / AI)

Job Description

We are looking to hire a QA / Test Engineer to support a CRM and Call Centre Telephony platform built on API-driven services using Python, Java, and .NET . The role requires strong manual and automation testing skills , with a primary focus on API testing .

The tester will work in an Agile, sprint-based environment , ensuring testing runs in parallel with development. All test activities will be managed using Quality in Jira .

Key Responsibilities

• Design and execute manual and automated API test cases
• Test REST APIs built on Python, Java, and .NET platforms
• Perform System Integration Testing (SIT) across multiple services
• Execute smoke and regression testing
• Test CRM and telephony workflows (call flows, agent states, routing)
• Validate AI transcription APIs and outputs
• Log, track, and retest defects with clear reproduction steps
• Maintain test cases and execution results in Quality in Jira
• Support UAT and Go-Live test sign-off

Required Skills & Experience

• 35 years of experience in software testing
• Strong hands-on experience in API testing (manual + automation)
• Solid understanding of REST APIs , JSON, HTTP methods, and status codes
• Experience testing backend systems built on Python, Java, or .NET
• Experience with API automation and regression testing
• Experience working in Agile / Scrum teams
• Familiarity with Jira and test management tools
• Strong defect analysis and communication skills

Good to Have

• CRM or Call Centre domain experience
• Knowledge of telephony concepts (call flows, agent states, queues)
• Exposure to Asterisk / SIP / VoIP
• Experience testing AI or transcription APIs
• Basic load or performance testing exposure

Work Mode

Onsite 5 days per week (Bengaluru)

Note

This role requires a hands-on tester with strong API expertise .

Manual-only or UI-only profiles are not suitable.