QA Complaint Analyst

• Processes, investigates, and monitors trending and reporting of product defect complaints.
• Addresses and expedites product complaints under the company's complaint policy and procedures, and ensures compliance with regulatory agencies.
• Adheres to unified product defect investigation operating procedures. Provides technical expertise to optimize complaint processing systems.
• Maintains and monitors systems to ensure that all product complaint investigations received are appropriately investigated and concluded per the company's complaint handling procedure.
• Working primarily within Alcon’s Global Compliance Management System (iTrack)
• Lead and/or support other duties as assigned

Essential Functions

Duties are listed in order of greatest importance.  Other responsibilities may be assigned. 

Clear communication and high learning agility. Proper prioritization of workload to address risk and meet compliance and quality requirements. Effective time management and organizational skills to ensure timely completion of assigned tasks. Comfortable working with a diverse team and collaborating to ensure overall team workload is managed.

Site Specific Essential Responsibilities

In addition to all other above criteria, must speak and understand English

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Alcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital status, disability, or any other reason.