PXT Product Operations India Lead

JP Morgan

5 - 10 years

Bengaluru

Posted: 4/1/2025

Job Description

You are a proven leader with a passion for delivering high-quality products and building high-performance teams. Join our innovative team and help increase the delivery of value on a massive scale.
 
As Product Operations India Lead for the Product, Experience, and Technology (PXT) organization within Chase's Consumer and Community Bank (CCB), you help us drive change and improve the Product Operating Model at scale. As the local lead, you ensure that Product Operations employees who report to managers outside India have the local support and oversight they need to thrive.

Job responsibilities
  • Be an operating model champion to/for the India community; be a strong local change agent for Product Operations initiatives
  • Connect operating model uplift efforts across the organization that have synergies or may cause each other unintended consequences
  • Explore specific op model domains (org structure, process, metrics, tools, culture) to identify needed changes or best practices that should be propagated
  • Assist in creating solutions for ineffective or missing org structures, processes, metrics, tools, or cultural behaviors
  • Collaborate with stakeholders to establish global standards where necessary
  • Partner with Product Operations leads to implement tools, training, and communication for operating model improvements.
  • Communicate changes to the operating model with authenticity and humor to various stakeholders.
  • Address resistance and change fatigue with empathy, maturity, and effective change techniques.
  • Provide local oversight of 20+ employees who report to managers in other locations
Required qualifications, capabilities, and skills
  • 15+ years of work experience including leadership roles in large-scale Agile/Product transformations and operating model design
  • Hands-on experience with software product development as a product manager, software engineer, or Agility Lead (scrum master)
  • People leadership experience (we are unlikely to consider candidates with no management experience for this role)
  • Proven ability to manage and implement operational effectiveness and portfolio management initiatives 
  • Proven ability to operate within the product development life cycle and agile methodologies in large, complex, matrixed organizations
 

 

About Company

JP Morgan Chase & Co. is one of the world's largest and most prestigious financial institutions, headquartered in New York City. It operates in over 100 countries, providing a wide range of financial services including investment banking, asset management, commercial banking, and wealth management.The company serves corporations, governments, institutions, and individual clients, offering expertise in areas such as mergers and acquisitions (M&A), securities trading, and credit management. Known for its global reach and financial strength, JP Morgan is a leader in innovation and sustainability within the banking industry.

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