Prudential Health India - Manager - Non-Financial & Operational Risk Management

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

At Prudential Health India (PHI), we are on a mission to make Indians healthier, while bridging the health protection gap. This is a Zero to One team undertaking a greenfield health insurance deployment in India committed to building journeys that will truly empathize with the customer and offer a differentiated, bespoke experience. 

To partner us in this mission, we are looking for a talented…

Manager – Non-Financial & Operational Risk Management

As a Manager - Non-Financial & Operational Risk Management, your typical work week might include the following:

• Develop, implement, and maintain a comprehensive Non-Financial and Operational Risk Management (NFORM) framework.
• Identify, assess, and monitor key non-financial and operational risks across the organization, including but not limited to compliance, regulatory, technology, process, and people risk.
• Conduct risk assessments, gap analyses, and control evaluations to identify areas of weakness and improvement.
• Develop and implement risk mitigation strategies and action plans to address identified risks.
• Monitor the effectiveness of risk mitigation efforts and track progress against action plans.
• Develop and deliver training programs to raise awareness of non-financial and operational risks and promote a strong risk culture.
• Collaborate with cross-functional teams to integrate risk management into business processes and decision-making.
• Prepare regular reports on non-financial and operational risks for senior management and relevant committees.
• Stay up to date with regulatory changes and industry best practices related to non-financial and operational risk management.
• Ensure adherence to internal policies, procedures, and regulatory requirements.
• Support internal and external audits, providing relevant documentation and addressing audit findings.
• Contribute to the development and maintenance of a robust control environment.
• Foster a culture of risk awareness and accountability throughout the organization.

You could be the right candidate if you:

• Have a strong understanding of non-financial and operational risk management principles and practices within the insurance or financial services industry.
• Have 5-8 years of experience in a risk management, compliance, or audit role.
• Possess a relevant professional certification (e.g., FRM, CRM, CISA) is a plus.
• Have experience developing and implementing risk management frameworks.
• Have a solid understanding of regulatory requirements related to non-financial and operational risk management.
• Are proficient in risk assessment methodologies and control evaluation techniques.
• Possess strong analytical, problem-solving, and critical-thinking skills.
• Demonstrate excellent communication, interpersonal, and presentation skills.
• Are proficient in data analysis and reporting.

This Could Be the Gig for You If You’re:

• A self-starter who thrives in a dynamic and challenging environment. You're not afraid to roll up your sleeves and get involved in all aspects of product development.
• A proactive and self-motivated individual with a strong attention to detail.
• A collaborative team player who can work effectively with cross-functional teams.
• Passionate about promoting a strong risk culture within the organization.
• A strategic thinker who can identify and assess potential risks and develop effective mitigation strategies.
• A strong communicator who can clearly articulate complex risk issues to both technical and non-technical audiences.
• Comfortable working in a fast-paced environment and managing multiple priorities.
• Committed to continuous learning and staying up to date with industry trends and best practices.
• Resilient and solution oriented.
• Looking for a role where you can make a real difference in the lives of others by ensuring the responsible and sustainable operation of our business.

Department: Risk Management

Reports To: Head of Risk

Location: Mumbai, Maharashtra

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.