Property Manager

Job Title: Property Manager

Location: Gurgaon

Experience: 8-10 years

Educational Qualification: Bachelors degree in Hotel Management, Business, or related field

About the role: The Property Manager (PM) is the on-site owner of the clients experience. This role ensures seamless operations, superior guest experience for long-stay residents, strong cost control, and consistent brand execution while building a high-ownership culture at the property.

Responsibilities:

1. Property Operations & Ownership:

• Lead end-to-end operations of the property on a daily basis.
• Ensure smooth coordination across front desk, housekeeping, engineering, security, and partner services.
• Maintain high uptime of rooms, common areas, and work-friendly spaces.
• Act as the single point of accountability for on-ground operations.

2. Guest Experience (Extended Stay Focus):

• Deliver a home-like yet professional experience for long-stay and business guests.
• Handle guest feedback, concerns, and escalations with speed and empathy.
• Drive guest retention, renewals, and referrals.
• Ensure personalization for long-stay residents (preferences, routines, special needs).

3. Financial & Cost Management:

• Control operating costs without compromising guest experience.
• Track occupancy, long-stay contracts, AR, and collections.
• Ensure billing accuracy, vendor payments, and cost efficiencies with utmost integrity.
• Support monthly P&L reviews and budget adherence.

4. Team Leadership & Culture:

• Lead, train, and motivate all on-site staff and service partners.
• Build a culture of ownership, hospitality, and problem-solving.
• Manage duty rosters, productivity, grooming, and service standards.
• Conduct regular performance reviews and coaching.

5. Maintenance & Asset Care:

• Ensure preventive and reactive maintenance of rooms, furniture, appliances, and shared spaces.
• Maintain asset life cycle, AMCs, and vendor relationships.
• Ensure fast turnaround of rooms and zero long-stay service fatigue.

6. Sales Support & Local Alliances:

• Support central sales for corporate, project, and long-stay accounts.
• Drive on-property upsell of services and stay extensions.

7. Compliance, Safety & Hygiene:

• Ensure adherence to fire safety, hygiene, statutory, and local compliance.
• Maintain SOPs across departments.
• Conduct regular audits, safety drills (in coordination with MRP team) and incident reporting.

8. Reporting & Coordination:

• Share daily and weekly operational reports with central teams.
• Work closely with the Central Reservations and Accounts team for daily reconciliation on bookings and Night Audit.
• Flag risks, guest trends, and improvement opportunities proactively.
• Report to immediate supervisor & COO - any unauthorized property visit or notice received. without any delay non guests, govt authority personnel, owners or anyone.

About Hireginie: Hireginie is a prominent talent search company.