Project Specialist 2 - C05 - MUMBAI

Job Background/Context:

The Third-Party Management (TPM) Risk and Performance Analyst will join Citi’s Enterprise Third Party Management group, which is accountable for the end-to-end Third-Party Management program at Citi, for internal Third Parties, also known as Inter-Affiliates.

The Internal Oversight and Operations team, within Enterprise TPM, provides operational support, process guidance, and quality control oversight to businesses across Citi, leveraging a central utility infrastructure, standardized processes and operating procedures in order to execute robust risk management activities throughout the third-party management life cycle.

This position is a part of the Internal Oversight and Operations team, and focuses on supporting activities related to internal third parties such as; ensuring Intra-Citi Service Agreements (ICSA) are in place to cover all Intra-Citi Services which is determined under local or U.S. Tax Law or other applicable regulations and; keeping track and drive the resolution in coordination with stakeholder of ICSA rejections; in order to provide the corresponding guidance to get contracts actioned accordingly with the applicable resolution steps.

Responsibilities:

• Support oversight of Third Party relationships to verify that the governance, risk, and control oversight activities are performed and completed in a timely manner.
• Work with stakeholders to understand information needs, identify suitable data and provide guidance based on standard procedures. Able to educate sectors/businesses on proper use of TPM framework, procedures and tools in alignment to our Third party management policy.
• Act as subject matter expert (SME) to senior stakeholders and /or other team members to help them understand TPM Policy requirements. Communicate with business stakeholders and functional areas to build and maintain strong partnerships.
• Resolve TPM Process-level escalations coming from internal partners.
• Develop an end-to-end understand of team processes and execute operational processes in line with the team’s business strategy and objectives.
• Demonstrate ability to work individually and successfully complete daily, weekly & monthly assigned targets for the process area.
• Conduct timely escalation of dependencies to direct manager to provide updates in the agreed basis (daily, weekly, monthly)
• Able to manipulate and analyse large data using Microsoft Excel.
• Identify opportunities for better control and productivity enhancement through various process reengineering initiatives and automation projects including but not limited to Robotic Process Automations..
• Understand the type of services provided to affiliates and any applicable country exception to provide accurate guidance while resolving rejections or any stakeholder inquiry (understand special handling cases)
• Participate in daily, weekly huddles and meetings, contribute productively with inputs basis key learnings from respective process.
• Strong verbal and written communication and diplomacy skills are required in order to exchange potentially complex/sensitive information.

Qualification:

• 2-4 years of relevant experience
• Ability to work on multiple tasks simultaneously
• Good communication skills
• Proficiency in Microsoft Office, especially Word, Excel, and Outlook
• Ability to meet established performance standards

Education:

• High School diploma or equivalent