Project Manager-Handover

REPORTING

Reports to: VP Engineering

LOCATION

Project Site (Single project initially; potential to handle multiple projects based on performance)

ROLE PURPOSE

You will manage internal handover, snag rectification, verification, and post-handover technical issue resolution for high-rise residential projects. You will ensure defect-free handover and timely closure of customer technical issues related to civil works.

CORE RESPONSIBILITIES

Handover Planning & Execution

Plan and manage internal handover of flats and common areas

Ensure units are ready for handover through systematic inspections

Coordinate with site teams to close all snags before handover

Snag Identification & Rectification

Conduct detailed snag inspections covering civil, finishes, structural elements, and services

Approve rectification methods and timelines

Track snag closure and ensure no repeat defects

Post-Handover Customer Issue Resolution

Handle post-handover customer issues related to civil, structural, and elemental works

Interact directly with customers to understand issues and explain solutions

Ensure timely and professional closure of customer complaints

Quality Verification & Control

Verify quality of rectification works before final closure

Ensure works meet approved drawings, specifications, and safety standards

Coordination & Reporting

Coordinate with construction, QA/QC, MEP, and CRM teams

Coordinate handover documentation and checklists

Track and report KPIs such as snag closure time, repeat issues, and customer satisfaction

EXPERIENCE & QUALIFICATIONS

810 years of mandatory site execution experience in high-rise residential projects

Strong hands-on experience in handover snags, rectifications, and verification

Proven exposure to post-handover customer interaction and technical issue resolution

Ability to approve rectification methods and timelines independently

Excellent communication and coordination skills

EXECUTION EXPECTATIONS

Ensure defect-free handover of units and common areas

Close technical issues quickly and prevent repeat complaints

Maintain professional communication with customers at all times