Project Manager

Role Overview

The Project Manager will be responsible for end-to-end technical implementation, integration, and delivery of Direct Carrier Billing (DCB) platform deployments across telecom operators . The role focuses on execution, integration management, stakeholder coordination, regulatory compliance, and ensuring seamless platform deployment and stabilization.

Key Responsibilities

1. Project Planning & Execution

• Manage complete lifecycle of DCB platform implementation from requirement gathering to deployment and post-launch support.
• Define project scope, milestones, deliverables, timelines, and resource planning.
• Prepare detailed project plans, execution schedules, and tracking mechanisms.
• Ensure projects are delivered within defined timelines, scope, and quality benchmarks.
• Identify project risks, dependencies, and mitigation strategies.

2. Technical Implementation & Integration

• Lead integration of DCB platform with:
• Telecom operator billing systems
• Charging and payment gateways
• Subscription and consent management systems
• Merchant / content provider platforms
• Coordinate with engineering and product teams to ensure adherence to technical specifications.
• Review API documentation, integration flows, and system architecture requirements.
• Validate end-to-end customer journey including subscription flow, charging flow, and notification mechanisms.

3. Stakeholder Coordination

• Act as the primary implementation interface between telecom operators, technology teams.
• Conduct technical sessions, integration discussions, and requirement alignment sessions.
• Drive regular status meetings, progress reporting, and escalation handling.
• Ensure clear communication between internal and external technical stakeholders.

4. Compliance & Governance

• Ensure implementation aligns with telecom regulatory frameworks and operator technical guidelines.
• Implement consent frameworks, refund handling workflows, and anti-fraud safeguards as per operator policies.

5. Testing & Quality Assurance

• Define and manage UAT plans, test scenarios, and acceptance criteria.
• Coordinate with QA teams and operator technical teams for integration testing.
• Oversee pilot launches and ensure readiness for commercial deployment.

6. Deployment & Post-Launch Stabilization

• Manage go-live execution and production release coordination.
• Monitor platform performance post deployment.
• Handle defect tracking, issue resolution, and change management requests.
• Ensure SLA adherence and operational handover to support teams.

Required Skills & Competencies

• Strong understanding of telecom ecosystem and Direct Carrier Billing workflows.
• Knowledge of telecom billing systems, charging gateways, and subscription platforms.
• Experience with API integrations and payment processing architectures.
• Strong project planning, execution, and documentation skills.
• Proficiency in project management methodologies
• Excellent stakeholder coordination and problem-solving capabilities.

Key Performance Indicators (KPIs)

• On-time project implementation and deployment success rate
• Integration completion turnaround time
• UAT success ratio and defect resolution efficiency
• Platform stability during post-launch phase
• Stakeholder implementation satisfaction