Project Manager/Scrum Master- Sr Manager
Genpact
5 - 10 years
Noida
Posted: 3/5/2025
Job Description
Responsibilities
Project rollouts plan and implement projects from client-side and Genpact (internal)
Development, management, and governance of the project
Build a project plan, communication plan, define project scope, goals and results
Perform project impact analysis
Implement and lead change when vital to meet project outputs
Evaluate and assess the results of projects
WBR - Build and present WBR slides as needed
WPPR - Provide support for WPPR calls and data analysis
Data & analysis - Respond to any and all client requests and Genpact leadership teams
POC for Partner Project Management Team - Lead GRT, OG and policy changes from client projects team
Supervise all rollouts Calculate the impact of rollouts on AHT, consistency and activity codes
Coordinate with cross-functional teams to ensure the smooth rollout of projects
Supervise and Supervise Real-time R&Rs Site performance etc.
Evolve & Churn process
Risk Communication emails, Process Map creation
Help with RTA and reporting functions as and when needed
Driving Continuous Improvement Initiatives
Running of projects independently
Qualifications
Minimum qualifications
Any Graduate/Post Graduate degree or equivalent with an excellent academic record
Should have handled a team of 80 to 100 people
Preferred qualifications
Excellent Analytical & Interpersonal skills
Preferably the candidate's prior experience in Internet-based accounts and Customer service industry
Ability to do root-cause analysis for process gaps highlighted
Leading calls with Clients/ other business functions Independently
Proficient with MS Excel, MS Word, MS PowerPoint
Ability to handle pressure - Timelines and Customer Demands
Results-oriented and execution-oriented
Project management experience.
Customer Management exposure and good presentation skills is a must
LEAN/Six Sigma Trained, Tested and Certified (preferred), Project Management
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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