Project Manager

Client & Communication Management

Act as the primary point of contact for clients, managing all project communications and expectations.

Build and maintain strong client relationships through transparency, clarity, and regular progress updates.

Convert client requirements into actionable project plans and deliverables for internal teams. Project Planning & Execution

Develop and maintain comprehensive project plans, timelines, and task allocations for end-to-end delivery.

Coordinate across design, development, and QA teams to ensure alignment with scope, quality, and timelines.

Monitor and document project progress using structured tracking methods.

Identify potential risks or dependencies early and implement proactive mitigation strategies. Process & Team Coordination

Manage multiple projects efficiently, ensuring optimal resource utilization and workload balance. Collaborate with team leads and leadership to improve internal workflows and communication processes.

Technical Understanding

Possess a working knowledge of web technologies such as WordPress, .NET, and other CMS frameworks.

Collaborate with technical teams to understand project scope, feasibility, and delivery requirements.

Facilitate smooth handoffs between design, development, and QA stages to maintain efficiency and quality.

Tools & Documentation

Utilize tools such as Basecamp and Zoho Projects (mandatory) for milestone tracking, task management, and communication.

Maintain transparent and consistent reporting on project health, progress, and risks for leadership and stakeholders.

Leadership & Delivery

Drive cross-functional collaboration and maintain accountability within project teams.

Ensure all projects are delivered on time, within scope, and within budget, meeting quality and client expectations.

Support in evaluating team performance based on delivery outcomes and process ad herence.

Required Skills & Qualification

46 years of experience in project management within a digital agency or IT services environment (agency background mandatory).

Strong understanding of project lifecycle management, from requirement gathering to delivery and post-project review.

Excellent verbal and written communication skills (neutral accent preferred).

Proven organizational and multitasking capabilities to manage multiple priorities effectively.

Experience managing international clients across various time zones.

Proficiency in Basecamp and Zoho Projects (mandatory); familiarity with Jira or Asana is an advantage.

Hands-on experience managing WordPress and .NET-based projects.

Working knowledge of CMS platforms, APIs, UX/UI principles, and responsive design.

PMP or equivalent certification preferred (not mandatory).

Strong leadership, problem-solving, and client management abilities.