Project Manager - Healthtech

Experience: 25 Years

Location: Bengaluru, India

6 days working

Hybrid role

Open roles - 2

Department - Healthcare (Blood Test and CGM)

Immediate joiners preferred

The Program Manager will own and manage end-to-end operations while leading a small execution team responsible for daily ops workflows. This role combines hands-on operational ownership with people management, ensuring consistent delivery, accountability, and continuous improvement across diagnostic programs.

Key Responsibilities

Program & Operations Ownership

• Own end-to-end operations including scheduling, collection, coordination, report delivery, and resolution of exceptions.
• Manage relationships with vendors to ensure SLA adherence.
• Build, document, and continuously improve SOPs, escalation frameworks, and operational playbooks .
• Track and improve KPIs such as report TAT, collection success rate, re-collection rate, error rate, and member satisfaction .

Team Management & Execution

• Manage and mentor a team of program executives / operations associates handling daily diagnostics execution.
• Assign workloads, set priorities, and ensure timely task closure with clear accountability.
• Conduct regular performance reviews, coaching sessions, and process training for the team.
• Act as the first escalation point for team-level and partner-level issues.

Cross-Functional Collaboration

• Work closely with Medical, Coaching, CX, Product, and Tech teams to ensure reports are timely, accurate, and clinically usable.

What Were Looking For

• 25 years of experience in Blood test / CGM operations or program management , preferably in diagnostics, healthcare, or healthtech.
• Prior experience managing a small team is strongly preferred.
• Strong vendor management and execution discipline.
• Data-driven mindset with comfort tracking team and program KPIs.
• Ability to lead from the front in fast-paced, evolving environments.
• Immediate joiners