Project Manager, Delivery

Responsibilities and Duties:

Support all aspects of Professional Services / Delivery Projects and Programs, including but not limited to the following:

• Proactive communication, including coordination and status with all project stakeholders.

• Develop, analyze, and maintain accurate individual and master schedules in conjunction with the customer and internal resources.

• Creation of detailed schedule utilizing PSA, or other scheduling systems as appropriate or required for specific projects.

• Liaison between the customer and assigned Calix engineer(s) and/or Consultants.

• Provide project guidance and direction to all project team members, including 3rd party contractors.

• Review progress against plans and schedules; analyze, expose, and resolve deviations.

• Prepare, distribute, and present reports on project status to various audiences.

• Identify project level risk.

• Proactively manage changes with vendors and customer.

• Track projected vs. actual project financial plan.

• Responsible for Project/Program customer satisfaction.

• Foster environment of continuous improvement by highlighting potential efficiencies in delivery process.

Qualifications:

• Candidates should have 5-10+ years’ customer facing experience.

• Project Management experience in technology, internet or telephone preferred.

• Experience working with telecommunications providers preferred.

• Business and financial acumen.

• Proven track record of meeting project deadlines.

• Ability to prioritize and work autonomously.

• Strong interpersonal & organizational skills.

• Excellent oral and written communication skills in English.

• Demonstrated analytical and problem-solving skills.

• Proficient use in Microsoft Office including Excel, Word and Power Point.

• Experience creating dashboards in Salesforce or Power BI preferred.

• Ability to influence and align internal stakeholders.

• Excels at learning quickly and adapting to change.

• Comfortable in a dynamic, ambiguous environment.

• Has intensity, drive and the desire to succeed.

• Resourceful and creative problem-solving skills.

• Ability to effectively communicate with customer, management.

• This role requires working in the India evening shift hours, overlapping with the US team and is aligned with the US holiday schedule.