Project Manager

JOB DESCRIPTION

Born in 1995, Airtel aims to offer global connectivity and unlock endless opportunities. Our presence is positioned to serve nearly 96% of the nation's population with infrastructure to sustain cutting-edge technologies such as 5G, IoT, IQ, and Airtel Black. At Airtel, we strive to go beyond our duties to create impactful solutions for consumers, while also preserving the ecological balance.

We create impact, take early ownership, and experiment with different career paths as part of our cultural fabric. Here’s what you will get to experience as an Airtel employee:

Limitless Impact:

You get to make a difference to internal and external customers by taking small and big ideas to success and therefore leaving footprints at the scale of billions. And beyond. Limitless Ownership:

You get to go above and beyond to take responsibility, challenge the norms and take risks to create big things in more ways than one. Limitless Careers:

You have the freedom to imagine, and an open canvas available to you to experiment and implement new ideas to gain depth and breadth of experiences.

So come join us, and #BeLimitless. Because you are.

Job Details

Job Title Project Manager – AB

Designation Manager

Job Code

Function Customer Experience

Sub-Function Customer Experience

Location Airtel Centre

Level/Grade Assistant Manager / Manager

Position Description

The purpose of this role is managing project and service delivery of all products & services. The project also requires planning and scheduling implementation of MPLS services, On Time Delivery within budget implementation of the complete project, drive customer engagement to address customer dependencies & E2E project delivery along with enhance service delivery experience for the customer & revenue for the organization.

Organizational Relationship

Reporting To TL – Service Delivery

Total number of employees supervised by you DIRECTLY or INDIRECTLY

Managerial Individual Contributors

Directly – –

Indirectly – –

Key Responsibilities & Accountabilities

Project Management

Engage customers through effective communication to understand and address their project requirements.

Conduct project kick-off meetings/calls with customers to align expectations and goals.

Resolve customer dependencies to ensure smooth project progression.

Share the project plan with the customer for transparency and alignment.

Implement end-to-end tracking and monitoring of project delivery to maintain a comprehensive overview.

Provide proactive and timely project status updates to keep customers informed throughout the project lifecycle.

Track project stages and ensuring timely delivery of milestones.

Conduct project follow-ups, manage escalations, and resolve constraints to maintain project momentum.

Oversee the delivery of third-party media/bandwidth to meet project requirements.

Lead customer Premises Equipment (CPE) integration and test to ensure seamless functionality.

Schedule planned activities with customers to optimize project timelines.

Accelerate and maximize revenue by ensuring the faster deployment of projects.

People Management

Work closely with the team for seamless execution of the tasks.

Knowledge, Certifications and Experience

Education Qualification MBA with a B. Tech / B.E. Degree

Total Experience 6+ years of experience in project execution experience in Telecom/ISP Industry

Certifications required (if any) XX

Key Interactions

Internal / External Stakeholders

(Internal means – External to the department and internal to the organization; External means – External to the organization)

Internal Business Team

External

Skills and Competencies

Technical Competencies

Proficient in Project Management Concepts and Methodologies

Product and Service Knowledge

Stakeholder Management

Problem Solving and Analytical Mindset

Process and Result Oriented

Planning and Execution Skill

Communication Skills

Leadership and Behavioural Competencies

Customer Obsession

Collaboration and Influence

Ownership Mindset

Learning Agility

Navigating Change

Execution Excellence