Project manager

Function:  Customer Experience

Reporting To:TL- Service Delivery

Job Level: DeputyManager

Purpose of the Job

This role is responsible for project management and service delivery of all products & services.

• Project management, planning and scheduling implementation of MPLS services.

• On Time, within budget Implementation of the complete project

• Customer engagement to address customer dependencies & e2e project delivery as per signed scope of work.

• Enhance service delivery experience for the customer & revenue for the organization

Key Deliverables

·         Customer engagement & communication

·         Project kick off meeting/call with Customer

·         Resolution of customer dependencies

·         Share Project Plan with the customer

·         e2e tracking & monitoring of project delivery

·         Proactive & timely project status update to the customer

·         Project Stage tracking & ensure timely delivery

·         Project follow ups, escalations and constraint resolution

·         Delivery of third party media/bandwidth

·         Customer CPE integration & testing

·         Schedule planned activities with the customers

·         Accelerate & Maximize revenue by faster deployment of project

Skills Required

·         Good understanding of project management concepts and methodology

·         Excellent relationship management with customer, cross functional team

·         Good  written and verbal communication skills

·         Good understanding of products, services

·         Good planning & execution skills

·         Can do attitude & problem solving skills

·         Quick thinking & analytical ability

·         Process orientation and eye for detail

·         Result Orientation

Educational Qualifications

·         3+ Plus years project execution experience in Telecom/ISP industry

• Sound understanding of telecom technology,

       products & services

Work Experience

·         Diploma Technical, preferably B.E/B.Tech

·         Qualify CS Hiring Test

·         Strong communication skills

·         Strong planning and execution skills