Project Manager - Technical

About the job:

The Red Hat Customer Engagement & Experience (CEE) team is looking for a Technical Program Manager to join us in Pune, India. Joining the CEE Project Management Office, you will become part of a global team that enables Red Hat Customer Support and Customer Service to deliver experiences that exceed expectations. The PMO’s portfolio of work spans Support operations, Knowledge Management, Support readiness, data science and reporting, and AI incubation. Operating in four regions (APAC, EMEA, India, and The Americas), CEE serves the whole of Red Hat’s customer population. In this role, you will work with stakeholders at all levels across the organization and potentially across the company to deliver projects ensuring that CEE meets its objectives and runs smoothly.

What will you do?

• Guide project planning, scheduling, monitoring, and reporting activities with minimal direction

• Handle project requirements, scope, and change management issues; ensure adherence to legally binding requirements

• Facilitate the development of recommended project control solutions for planning, scheduling, and tracking projects through an integration of various project management tools

• Work with management on project proposals, bids, contracts, estimates, and schedules; contribute to the project estimation process

• Plan, schedule, monitor, and report on activities related to the project

• Establish appropriate metrics for measuring key project criteria; develop project control and reporting procedures and manage changes in operational plans

• Participate in status review meetings with project team members and customers

• Integrate and use specific industry and technical delivery methodologies like project management methodologies based on Project Management Institute (PMI) methodologies, Red Hat adopted project management methodology, systems and software development, and product development

• Assist in training the project team on the application of appropriate procedures and processes; coach and advise associates on how to accomplish project goals, meet established schedules, and resolve technical or operational issues

What will you bring?

• 4+ years of relevant experience  

• Highly motivated with solid experience in a project management role 

• Successfully manage highly complex projects while collaborating with multicultural or multidisciplinary teams

• Experience establishing and contributing to process improvements

• Excellent written and verbal communication skills, as well as interpersonal, leadership, and analytical skills and business judgment

• Ability to work effectively across a diverse management team and a broad spectrum of internal partners on your own

• Ability to quickly adapt to a technology

• Technical aptitude for learning and being able to explain complex concepts

• Ability to work in a fast-paced environment while maintaining a high attention to detail

• Good balance of business and technical experience

• Ability to communicate the project management value proposition

• PMI and Project Management Professional (PMP) certifications or the Master of Science in Project Management (MSPM) degree, or other certifications of an equivalent level are a plus

• Intermediate or expert ITIL-foundation level and Certified Scrum Master (CSM) certifications are a plus

About Red Hat

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Diversity, Equity & Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.

Equal Opportunity Policy (EEO)
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