Project Manager - Services

Job description:

We re looking for a Microsoft Intune SME Tech Engineer to:
Support the Surface release builds and documentation.
Provide 3rd level support for all technical issues.
Knowledge transfer / documentation.
Maintain a knowledge database.
Develop and create End user assist articles.
Define workarounds for known errors and initiate process improvements and documentation.
Assist with overall risk reduction and exposure.
Expert-level Windows OS build architecture and deployment experience, including customization and branding of Windows OS.
Windows Autopilot deployment experience using Azure/Intune.
Experience in configuring and managing Configuration profiles, Compliance Policies, Defender policies, Firewall rules, etc.
Device management of Windows OS. Bonus if good knowledge or exposure of iOS/iPads and MacOS.
Excellent knowledge on creating packages using PowerShell App Deployment Toolkit (PSADT)
Excellent knowledge and understanding of Vulnerability/Patch Management and security hardening.
Good understanding on Device and User based Certificates (SCEP and NDES).
Provide compliance related designs and automation where possible.
Good understanding of controls and settings with Intune MDM Policies

• To clearly understand the client's cybersecurity environment and respective product.
• To monitor, configure, and troubleshoot cybersecurity issues and related monitoring tools
• To analyse and validate cybersecurity incidents in-detail and help the L3 team with RCA/data or logs collection
• To enable knowledge transfer/trainings through creation/ maintenance of configuration documents, test plans, operational manuals and provide operational training to L1 team.
• To analyse and fine-tune cybersecurity policies, participate in cybersecurity review calls pertaining to change requests & recommendations on cybersecurity policy changes.
• To implement changes, monitor security device performance and implements performance tuning when necessary.
• To prepare analyses and reports to highlight the project progress/challenges and ensure quality and accuracy to the client