Project Lead-Cloud & Infra Engg

Area(s) of responsibility

JOB DESCRIPTION: EUC Support.

Job Responsibilities: 

• Proactively monitors MCI front-end components (Angular portal app; Web API app; Azure web job) using Dynatrace/Nimsoft tools. Interprets and disseminates the information to a variety of audiences, including support teams and internal leadership.
• Production L2 support – User Tickets, MI’s, Nimsoft Tickets, Daily MCI Production Report and Image Failure Analysis and reporting.
• Monitor Specialist – Monitors Dynatrace Azure Events.  Initial research on any alert
• Quickly responds to incident alerts and support calls. Identifies, and coordinates with teams that are critical to the event’s resolution.
• Performs daily manual checks on MCI volume being processed through various workflow stages (need to be able to query MS SQL Server db).
• Executes automated and manual smoke tests following maintenance and outage recovery periods.

Minimum requirements (Education Qualification & Work Experience): 

• 1+ years in an application monitoring/support related role
• 1+ years using Dynatrace and/or Nimsoft tools
• 1+ years MS SQL server
• 1+ years of combined experience working in Microsoft Azure Cloud PaaS, Agile, CI/CD, DevOps environments.