Project Engineer

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

How You Will Contribute:

Dynamic and motivated Project Engineer who will report to a Senior Manager and will be directed by Project Management and RTTS Leads.

The Project Engineer will be responsible for network designs, shelf commissioning scripts and support remote turn up and test activities on Ciena 6500, RLS and ancillary equipment for customer deployments and migrations. This includes creating Detailed Network Designs using available tools, generating shelf commissioning scripts, performing shelf commissioning and provisioning, establishing end-to-end continuity on routes, BER testing using internal test sets, and running scripts that will be evaluated for any system clean up items that need to be addressed.

Responsibilities:

• Work with Project Management team in support of delivering route build project.
• Create Detailed Network Designs in Visio using available tools.
• Create Commissioning and Provisioning scripts for 6500, RLS and other Ciena products.
• Validate sold designs with actual designs at different stages of the project.
• Create and drive best practices.
• Perform advanced provisioning and troubleshooting activities, and software upgrades on newly installed equipment.
• Work remotely, with field technicians to ensure sites are turned up and tested
• Work remotely with field personnel (Ciena partner, other customer vendor or customer Data Center employees) to troubleshoot issues preventing route turn up and test.
• Run scripts to pull information needed for the Network Validation team to assess any system clean up items that need to be remotely corrected.
• Work remotely, with field technicians, if necessary, to correct any system clean up items identified by the Network Validation process.
• Remotely turn up a 1-hour BERT and run final scripts.
• Work closely with the Ciena Project Management team and will provide them with technical advice as needed.
• Resolve complex technical problems and will escalate issues to the next level of support when necessary.
• Responsible for the administration of deployment project documentation, including daily status reports, project closing documents, and engineering document updates.
• Responsible for the collection, validation, and submission of network test records.

The Must Haves:

• Fundamental knowledge of various Ciena products, possess a strong technical aptitude, and have a desire to learn new products and technologies.
• Advanced knowledge of one or more major Ciena product lines.  (Ciena 6500,  RLS product knowledge is essential.
• Strong understanding and experience troubleshooting photonic layer, including EDFA and Raman amplification.
• Knowledge of routers and L2/L3 networking is preferred.
• Experience with Site Manager and network troubleshooting tools (onboard OTDR, TDS scripts, etc.) is essential.
• Ability to perform advanced provisioning and troubleshooting activities, as well as network software upgrades.
• Knowledge and experience to direct other technicians during live traffic maintenance window activities, and to provide mentoring and instruction to trainees and peers.
• Work independently from a remote location, without direct supervision, collaborating as part of a team to meeting business objectives.
• Must have excellent written and verbal communication skills.
• Excellent Customer Service interaction skills               
• Ability to work in a collaborative environment              
• Technical Degree or bachelor’s degree (CS,EE), or relevant equivalent work experience.
• Min 7+ years working with field deployment team and service partners is desired.
• Familiarity with various North America customers, specifically in the realm of network deployment or Network Operation Center (NOC) support.
• Previous network turn up and test support experience on Ciena products.
• Ability to diagnose, troubleshoot and debug complex system level issues.
• Excellent organizational, interpersonal skills and problem-solving skills.
• Team player.  Must be able to work well in a collaborative team environment that promotes sharing of knowledge and experiences.
• Experience in providing technical support; preferably through an equipment vendor.

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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard.  Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is an Equal Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.