Project Coordinator (Diamond Retail)

Job Requirements

The Project Coordinator - Diamond Excellence plays a critical role in driving execution of strategic projects focused on elevating product quality, customer trust, and operational scalability in the diamond category. This role partners with cross-functional leaders across supply chain, retail, merchandising, and quality to ensure best-in-class diamond standards are implemented and sustained across the network.

Strategic Project Coordination:

· Assist in the execution of national and zonal diamond excellence initiatives, from ideation to deployment.

· Track and report on high-priority projects aligned with organizational KPIs (e.g., quality compliance, synthetic screening, diamond SOPs).

· Ensure timely execution across stores, distribution centers, and vendor touchpoints.

· Maintain project governance structures - charters, milestones, risk logs, and stakeholder updates.

Cross-Functional Stakeholder Collaboration:

· Coordinate between internal teams (Quality, Retail Ops, Learning & Development, Product) and external partners (gem labs, tech providers, vendors).

· Facilitate working sessions, reviews, and leadership presentations on key diamond initiatives.

· Support seamless rollout of enterprise-wide quality improvement programs.

Operational & Quality Process Oversight:

· Assist in refining and institutionalizing SOPs for diamond handling, evaluation, synthetic screening, and light performance protocols.

· Monitor and support TEP (Tagging, Evaluation, Pricing) accuracy, especially for solitaires and high-value studded inventory.

· Collaborate with store teams and gemmologists to drive error reduction and process discipline.

Presentation & Reporting:

· Maintain real-time dashboards for project health, diamond quality incidents, and training reach.

· Analyze insights from store audits, feedback loops, and synthetic screening reports to support continuous improvement.

· Develop and deliver high-impact presentations for cross-functional and leadership reviews, translating complex diamond-related insights (e.g., quality metrics, synthetic screening trends, TEP validations) into clear, actionable recommendations.

Training & Capability Building:

· Support the Diamond Excellence team in coordinating L&D interventions for RSOs and gemmologists.

· Track completion and impact of training programs tied to diamond superiority, certification, and customer engagement.

· Assist in creating digital and in-store tools that enable teams to demonstrate value to premium clientele.

Work Experience

Required Qualifications:

· Bachelor's degree in Business, Operations, Gemmology, or related field; MBA certification preferred.

· Understanding of gemmology or luxury retail operations strongly preferred.

· Minimum 8-10 years of experience in project coordination, retail operations, or quality/process excellence roles.

Skills & Competencies:

· Strong execution orientation with ability to handle high-scale project portfolios.

· Proficiency in MS Excel, PowerPoint, project management tools (e.g., Monday.com, MS Project, Smartsheet).

· Excellent verbal and written communication; strong stakeholder management.

· Analytical thinking and attention to operational detail.

· Ability to thrive in a structured yet fast-paced, customer-obsessed environment.