Job Summary
We are seeking a Systems Engineer with 2 to 3 years of experience to join our dynamic team. The ideal candidate will have expertise in AI-enabled chatbots networking incident management service desk ServiceNow and Windows. This hybrid role involves rotational shifts and focuses on maintaining and improving our service desk operations. The candidate will play a crucial role in ensuring seamless IT service delivery and enhancing user experience.
Responsibilities
Oversee the implementation and maintenance of AI-enabled chatbots to improve user interaction and service efficiency.Manage networking tasks to ensure robust and secure connectivity across the organization.Provide incident management support to quickly resolve IT issues and minimize downtime.Operate the service desk to handle user queries and issues effectively ensuring high levels of customer satisfaction.Utilize ServiceNow for tracking and managing IT service requests and incidents.Administer Windows-based systems to ensure their optimal performance and security.Collaborate with other IT teams to ensure seamless integration and operation of various systems.Conduct regular system audits and generate reports to identify areas for improvement.Implement best practices for IT service management to enhance overall service quality.Train and support end-users to ensure they can effectively use IT services and tools.Develop and maintain documentation for system configurations processes and procedures.Participate in rotational shifts to provide 24/7 support and ensure continuous service availability.Contribute to the development and implementation of IT policies and procedures to improve service delivery.
Qualifications
Possess a strong understanding of AI-enabled chatbots and their implementation.Demonstrate expertise in networking including configuration and troubleshooting.Have experience in incident management and service desk operations.Be proficient in using ServiceNow for IT service management.Show proficiency in administering Windows-based systems.Exhibit excellent problem-solving skills and the ability to work under pressure.Have strong communication skills to interact effectively with users and team members.Be adaptable to rotational shifts and a hybrid work model.Display a proactive approach to identifying and resolving IT issues.Have a commitment to continuous learning and staying updated with the latest IT trends.Show a strong customer service orientation and the ability to handle user queries professionally.Demonstrate the ability to work collaboratively in a team environment.Possess relevant certifications such as ITIL CompTIA Network+ or Microsoft Certified: Windows Server Fundamentals.
Certifications Required
ITIL CompTIA Network+ Microsoft Certified: Windows Server Fundamentals