Programme Manager
Cushman & Wakefield
5 - 10 years
Gurugram
Posted: 21/06/2025
Job Description
Job Title
Programme ManagerJob Description Summary
This role focuses on strategizing and overseeing program initiatives aligned with organizational goals, ensuring quality, performance, and budget efficiency.It involves managing cross-functional teams and projects, developing evaluation protocols, and driving improvements through data-driven insights and ROI monitoring.
Key responsibilities include coordinating with analysts and stakeholders, mitigating risks, optimizing customer retention strategies, and implementing customer satisfaction metrics like NPS.
Job Description
- Work closely with Data analysts, cross-functional teams, and assigned project managers to develop the scope, deliverables, required resources, work plan, budget, and timing for new initiatives
- Manage program and project teams for optimal return on investment through cross-project initiatives
- Identify key requirements for cross-functional teams and external vendors
- Monitor ROI on initiatives being drive to enhance and retain revenue from the existing customer base
- Work with other program managers to identify risks and opportunities across multiple projects within the department
- Analyze, evaluate, and overcome program risks, and produce program reports for managers and stakeholders
- Manage the implementation of NPS at various touchpoints in the customer journey
INCO: “Cushman & Wakefield”
About Company
Cushman & Wakefield (NYSE: CWK) is a global leader in real estate services, leveraging our specialized expertise to deliver innovative solutions and exceptional value to owners and occupiers. With 52,000 employees in nearly 400 offices across 60 countries, we are one of the largest firms in the industry, with more than 100 years of history. In 2023, we generated $9.5 billion in revenue from our core services.
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