Program Specialist, WW SAFE-T
Amazon
2 - 5 years
Bengaluru
Posted: 01/05/2025
Job Description
Are you customer obsessed, flexible, smart and analytical, strategic yet execution focused, hungry and passionate about e
- commerce, experienced, and entrepreneurial leader with a strong work ethic? If yes, this opportunity will appeal to you.
The ideal candidate will be enthusiastic about managing challenging, lengthy projects across multiple teams and locations.
We are looking for a Program Specialist who shares Amazon's passion for the customer—someone who understands the importance of compelling delivery programs in creating an overall customer (seller and buyer) experience.
In this role you will be responsible for working closely with sellers, operations and WW POCs and identify/alleviate their acute/short terms issues.
You will also partner with product management teams to identify long term delivery and fulfillment features and programs to improve the seller and customer experience on the Amazon platform.
This role holder is expected to be the program SME, who can audit SAFE
- T investigations operations and work closely with them to improve SX.
Key job responsibilities
The Program Specialist in this role will have the below responsibilities
-
1) Analyze SOPs and data behind SAFE
- T claims and identify process improvement ideas, targeting improvement of Seller experience, Investigator experience and operational efficiency.
2) Audit Investigations Operations regularly, to identify SOP/Process ambiguities and work with WW Store POCs to get these fixed.
3) Support with needed operational activities for launching SAFE
- T in new Stores/Programs and new initiatives in existing Stores/Programs that we support.
Basic Qualifications
- Bachelor's degree
- Experience with Microsoft Office products and applications
Preferred Qualifications
- Knowledge of SQL
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how
- we
- hire/accommodations for more information.
If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
About Company
Amazon is a multinational technology and e-commerce company founded by Jeff Bezos in 1994. Initially focused on selling books online, it quickly expanded into a broad range of products and services, including electronics, cloud computing (via Amazon Web Services), streaming, and artificial intelligence. Amazon has revolutionized online shopping with fast delivery, personalized recommendations, and a subscription service called Amazon Prime. It is one of the world's largest and most valuable companies, with a significant impact on retail, technology, and logistics.
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