Program Specialist

Role: Team Lead, MSP Admin (Managed service Provider)

Location: Hyderabad, Telangana

Employment: Full Time

Experience: 4 years into MSP admin process, or Operations/Staffing experience

Qualification: Bachelors Degree

As an MSP Program management lead(Managed Service provider), you will create and drive the programs and processes that help us find,

hire and develop the best talent in the world. You will directly manage, coach and develop team

members and provide day-to-day supervision. You will monitor and assist team members in a

matrix based environment to ensure the client requirements are met. Develop and maintain a

positive working relationship with the onsite partners and stakeholders.

what you get to do

Help meet established schedules or resolve technical or operational problems

Provide support and collaborate with onshore partners and clients

Coordinate and facilitate all employee on-boarding activities

Assess and audit quality of work according to established metrics, goals and expected performance

levels for all team members; provide feedback and coaching as needed in partnership with

manager

Identify areas of process improvement and provide recommendations to streamline

efficiencies

Act as first point of contact for escalations - investigate root causes and provide

recommended next steps

Collaborate on special projects

May act as a consultative partner who appropriately manages expectations and

communicates process/project plans and timelines

Meet or exceed assigned daily/ weekly account goals

Regularly monitor and motivate team to meet performance scorecard to ensure all SLAs and

KPIs are being met

Act as gatekeeper for process documentation and assist manager with reporting

Ensure that requisition activity is properly documented including candidate disposition to meet

compliance and SLA/ KPI tracking

Maintain working knowledge of RSR and other up-to-date recruiting methodologies

Act as backup to manager in communicating with client and team members

what you need to bring:

Strong customer focus and customer service skills

Degree holder with atleast 4 years experience in staffing or MSP account management

Should have at least 2 years of experience managing a team of 20 team members and

excellent stakeholder management.

Familiarity with vendor management systems (VMS) and payroll tools/solutions

Excellent communication, multitasking and organizational skills

Experience in researching complex issues and developing recommended actions

Strong analytical skills, a data-driven approach to decision making and a

systems-thinking style when problem solving

Possess strong interpersonal skills and some ability to analyze, explain, and draw logical conclusions from operational, financial, regulatory and/ or business data

Track record of high achievement

Demonstrated success working on teams

Experience describing and documenting specific requirements

Superior consulting, leadership, management, and mentoring skills

Ability to take direction and execute a plan

Must be detail oriented with a concern for quality expressed by continually initiating

system and process improvements