Program Sales Lead / Manager – Solutions & IT Product Sales

Role Overview

The Program Sales Lead / Manager will be responsible for driving end-to-end sales for Statement of Work (SOW)based engagements, project solutions, ServiceNow services, and IT product sales within a staffing and IT services environment.

This role requires strong experience in solution selling, project-based sales, ServiceNow or similar ITSM product sales, and a deep understanding of IT/Engineering delivery models.

The ideal candidate will have the ability to convert client requirements into executable project solutions, collaborate with delivery teams and SMEs, and lead high-value SOW engagements to closure.

Required Experience & Skills

Experience

• 1217 years of experience in:
• SOW-based project sales
• solution selling
• consulting/project-based IT sales
• ServiceNow / IT product sales (preferred)
• IT staffing or workforce solutions environment
• Proven track record in closing mid-to-large SOW deals and solution-driven engagements.

Technical & Functional Skills

• Strong ability to write detailed SOWs, proposals, and solution plans.
• Understanding of SDLC, Agile, DevOps, QA, Cloud Technologies, Infrastructure, and Application Development.
• Pre-sales experience including RFP responses, cost modelling, and solution documentation.
• Excellent financial acumen for pricing, costing, margin estimates, and commercial negotiations.
• Strong knowledge of ServiceNow modules (ITSM, ITOM, HRSD) or equivalent platforms is a strong advantage.
• Familiarity with PMO processes, delivery governance, and risk management frameworks.

Educational Qualifications

• Bachelors degree in engineering, Technology, Business Administration, or relevant field.
• MBA preferred but not mandatory.

Key Performance Indicators (KPIs)

• Quarterly and annual SOW revenue generated.
• Pipeline velocity and conversion metrics.
• Gross margin and profitability achievement.
• Number of new project opportunities and accounts penetrated.
• Client satisfaction and repeat business.
• Accuracy of forecasts and quality of proposals submitted.