Key Responsibilities:

Own and lead enterprise-wide operations transformation programs across Central Operations with clear accountability for cost reduction, productivity gains, and scalability
Partner with executive leadership to shape transformation strategy, prioritization, and investment roadmaps aligned to business and EBITDA goals
Translate strategic objectives into clear program charters, multi-workstream roadmaps, milestones, and benefits realization plans
Lead cross-functional execution across Operations, CX, Product, Tech, Finance, Automation, and Field teams, ensuring disciplined delivery and outcomes
Identify, size, and execute cost take-out, efficiency, and automation opportunities across central and frontline operations
Establish and run robust program governance, including executive reviews, dependency management, risk mitigation, and escalation mechanisms
Define, track, and report value-based KPIs such as cost-to-serve, productivity per FTE, cycle time reduction, automation coverage, error rates, and quality improvements
Drive SOP redesign, process standardization, and operating model changes to enable sustainable, scalable growth

Key Competencies

Strong understanding of operations-heavy, multi-stakeholder environments, including frontline and central teams
Ability to structure ambiguous problems and drive execution in fast-paced environments
Strong analytical and problem-solving skills with a data-driven mindset
Excellent stakeholder management with the ability to influence without authority
Clear, structured communication and executive presentation skills
High ownership, bias for action, and attention to detail

What Were Looking For

4+ years of experience in program management, operations, consulting, or PMO roles
Proven experience leading large, cross-functional programs with measurable business impact
Hands-on experience working with operations, CX, supply chain, or shared services teams preferred
Experience in high-growth startups or operations-heavy environments (logistics, fintech, healthcare, services, marketplaces) is a strong plus
Outcome-driven, pragmatic leader with a builder mindset and comfort operating in ambiguity

Program Manager