Program Manager - Telecom - AI

Program Manager Telecom Platform Innovation & AI

Role Overview

We are seeking a technically strong Program Manager to lead innovation initiatives across Telecom Platform Services, with a focus on AI-enabled transformation.

This role combines program delivery leadership with deep technical engagement, driving the adoption of AI capabilities within carrier-grade communication platforms. The Program Manager will establish and lead AI innovation initiatives while ensuring execution excellence across telecom platform programs.

Key Responsibilities

Program Leadership

Lead end-to-end delivery of telecom platform initiatives (messaging, VoIP, real-time services, API platforms).

Manage cross-functional teams across engineering, network, DevOps, and operations.

Drive modernization initiatives aligned with cloud-native and microservices architectures.

Ensure adherence to SLA, performance, scalability, and reliability standards.

Technical & AI Innovation Responsibilities

Identify and incubate AI use cases within telecom platforms (predictive analytics, intelligent routing, automation, fraud detection, CX intelligence).

Lead proof-of-concepts and transition successful pilots into production-grade deployments.

Work closely with architects and data teams to embed AI models into real-time systems.

Establish reusable AI frameworks, accelerators, and governance practices.

Governance & Operational Excellence

Ensure compliance with telecom regulatory, security, and data governance requirements.

Track program KPIs, risk mitigation, and stakeholder reporting.

Drive observability, performance optimization, and reliability improvements.

Capability & Innovation Culture

Mentor engineering teams on AI adoption and intelligent system design.

Promote a culture of experimentation, learning, and continuous innovation.

Contribute to long-term technology strategy in telecom platform services.

Qualifications

Bachelors or Masters degree in Computer Science, Telecommunications, or related discipline.

812 years of experience in telecom software platforms or communication systems.

Demonstrated experience managing technology programs.

Strong understanding of real-time systems, distributed architectures, and cloud-native platforms.

Exposure to AI/ML integration in enterprise systems.

Leadership Attributes

Innovation-driven with strong execution discipline.

Technically credible and able to engage deeply with engineering teams.

Emerging leader capable of influencing across functions.

Strong stakeholder communication and program governance skills.

Work Location: - Vizag