Program Manager | Strategy & Ops (Retail)

Job Title: Program Manager | Strategy & Ops (Retail)

About Aramya

Our vision is to build some of the worlds most loved fashion and lifestyle brands and enable people to express themselves.

With a fast-moving team driven by creativity, technology, and customer obsession, were building a movement that celebrates every womans unique journey.

Were well funded, with $12M raised from marquee investors like Accel, Z47, and industry veterans.

Our first brand, Aramya, launched in 2024, achieved 40 Cr in revenue in its very first year, powered by a proprietary supply chain, in-house manufacturing, and data-led design. Today, were operating at a 120 Cr ARR and scaling fast.

As we expand across India, launch new stores, and roll out fresh collections weekly, were reimagining what modern ethnic wear can look and feel like inclusive, comfortable, stylish, and accessible.

Were looking for a passionate individual to join Our Team, setting up retail stores, ensuring operational excellence, and driving adherence to standard operating procedures (SOPs). Youll be at the heart of Aramyas growth enginedriving seamless execution of new store openings, coordinating across teams, optimizing store performance, and enabling data-driven decision-making.

This role is ideal for someone who thrives in fast-paced environments, is highly organized, and brings a generalist mindset to retail and operations.

Key Responsibilities:

Program Execution & Store Rollout

• Drive end-to-end execution of store expansion initiatives (company-owned and franchise), coordinating across real estate, operations, marketing, and finance teams.
• Manage project timelines, dependencies, and escalation pathways to ensure on-time delivery.
• Assist in planning and executing store setups, managing vendor coordination for fixtures, signage, and infrastructure.

Store Performance Optimization

• Analyze store metrics (footfall, conversions, AOV, etc.) to identify improvement areas.
• Design and execute in-store A/B experiments (layouts, fixtures, workflows) and provide actionable insights.
• Maintain documentation of learnings, SOPs, and best practices.

Customer Insights & Retention Strategy

• Work on identifying behavior patterns and repeat purchase drivers.
• Conduct NPS benchmarking studies and collaborate on strategies to boost in-store satisfaction.
• Support the development of systems to monitor and act on customer feedback.

Operational Excellence & SOP Compliance

• Ensure brand standards are upheld across store setups and operations.
• Conduct regular audits and coordinate with retail teams to drive efficiency and adherence to SOPs.

Qualifications & Skills

• 13 years of experience in generalist roles in early or mid-stage startups.
• Bachelors degree in Business, Operations, Retail, or a related field.
• Strong project management and cross-functional coordination abilities.
• Excellent analytical, problem-solving, and communication skills.
• Highly organized, detail-oriented, and capable of managing multiple priorities.
• Proficiency in MS Office (Excel, PPT) and familiarity with POS and retail systems is a plus.
• Comfortable working in high-growth, fast-changing environments.

What We Offer

• Opportunity to be part of a fast-scaling fashion brand at the forefront of modern retail.
• High ownership role with real business impact and cross-functional exposure.
• Collaborative work culture with direct access to leadership.