Program Manager- ServiceNow

Area(s) of responsibility

Skills: Program Manager- ServiceNow

Experience: 12+years

Location: Pune, Mumbai, Noida, Bangalore, Hyderabad, Chennai

Job Description

• Project Initiation and Planning. 
• Requirements gathering co-ordination
• Work with customer on dependencies resolution
• Work with vendors/incumbents for resolution of issues and risks
• Creation and maintenance of Project Plan
• Documentation covering planning, artefact’s, issue and risk register, reporting and technical documents  
• Effective knowledge transfer to operations or RUN
• Lead a team of onsite as well as offshore resources
• Conversant with technology, especially ITSM, infrastructure and application management and monitoring
• Sharp focus on the scope and timely delivery.
• Identify risks and mitigation plans well in advance.
• Report daily, weekly and monthly as per project requirements.
• Deliver the project deliverables within budget and schedule

Skills:

• Must have strong communication and organizational skills
• Must be a certified Project Management Methodology (PMP/Prince2/Agile).
• Knowledge of ITIL framework
• Good functional/hands on knowledge on various ITSM/BSM tools
• Experience in dealing with people, process and technology issues within the project.
• Work with a team of diverse skill set and helping everyone work together for a common overall solution.
• Ability to deal effectively with changes in the project scope.
• Excellent verbal communication skills 
• Excellent documentation skills for technical and process documentation
• Ability to lead a team, work independently and report to senior program managers.
• Must be able to take initiative in the interest of company and its customers.
• Good communication/ good attitude, commitment and dedication.