Program Manager

ABOUT US

Established in 2004, Route Mobile Limited (Proximus Group) isa publicly listed company and among the leading Cloud Communications Platform service provider offering Communication Platform as a Service (CPaaS) solutions.

We cater to enterprises, over-the-top (OTT) players, as well as mobile network operators (MNO) and we have a diverse enterprise client base across a broad range of industries including but not limited to BFSI, Retail, Travel, & Ecommerce. We offer a comprehensive suite of customer-centric services and solutions on CXPaaS stack which include Enhanced Business Messaging, Voice, Email, Identity, SMS filtering, Analytics & Monetization.

Our focus on Customer Experience is driven by Innovation. Our R&D team and Developers constantly work on the worlds most preferred chat apps like WhatsApp, Viber, RCS Business Messaging, Google Business Messaging, Apple Business Chat, Telegram and will soon add other popular ones as well. You will get a chance to get exposed to some reallycool platforms by Google, Facebook, Instagram as well. Technology is at the core of everything that we build. RML'ites believe that working here is a rewarding experience.

Job Title: Program Manager

Experience: 510 years

Location: Mumbai /Hyderabad

Job Description

The program manager ensures the delivery of E2E complex program requiring cross business unit coordination (Product, Tech, Sales, GTM, Finance, Legal, etc) & investment (up to 10M) in the area of the new business products launch and/or services, significant IT, major technical or network evolution at the appropriate level of quality, on time and within budget, according to the program plan. They are coordinating numerous work packages integrating the deliverables of many experts coming from all horizons, from Route Mobile (a PXG global company) or from third parties/Partners (up to 20 involved team members). Frequent interaction with the executive level of the company through execution of program board and steering committee.

Responsibilities:

• Define program scope and objectives: formulate a shared understanding of what the program is expected to deliver, why it matters and how the success will be measured.
• Plan and Monitor Milestones: Plan program milestones, monitor progress, resolve issues, and take corrective actions.
• Coordinate Work Packages: Integrate deliverables from experts across Route Mobile and third parties/partners (up to 20 team members).
• Manage dependencies and interfaces between programs/projects, escalating recommendations to executive levels when necessary.
• Budget Management: Manage program/project budgets, monitor expenditures, and conduct post-mortem analyses to verify expected results.
• Quality Assurance and Integrity: Ensure quality and integrity of programs by applying appropriate methodologies (Waterfall, Agile, ADKAR) and organizing regular lessons learned sessions.
• Customer Expectations Management: Identify and understand customer interests, implementing proactive communication and action plans throughout the project lifecycle.
• Manage Third Party Contributions: Oversee third-party contributions, establish communication channels, and participate in partner steering committees.
• Team Leadership: Manage and develop program team members, ensuring the right skills are onboard, providing training, coaching, and conducting regular follow-ups.
• Apply Best Practices: Utilize best practices, techniques, and tools for project planning, execution, milestone tracking, communication, and performance metrics.

Experience:

• Education: IT Background or education in related fields is appreciated.
• Minimum 5 to 10 years of relevant experience as a Project Manager/Program Manager is ideal.
• Telecom/CPaaS industry knowledge is appreciated.

Language Skills: Fluent in English

Required Competencies:

• Strong leadership and communication skills
• Good at working with cross-functional teams and understanding the business context
• Consistent drive for results and excellence
• Decisive, highly organized, and able to set clear priorities
• Excellent planning and problem-solving abilities
• Resilient under stress and adept at managing ambiguity
• Determined and effective negotiator