Program Manager| Retail

Program Manager| Retail - NSO

About Aramya

Our vision is to build some of the worlds most loved fashion and lifestyle brands enabling women to express themselves confidently and authentically.

Backed by marquee investors like Accel, Z47, and industry veterans, Aramya launched its first brand in 2024 and achieved 40 Cr revenue in its very first year. With a proprietary supply chain, in-house manufacturing, and data-led design, we are now operating at a 200 Cr ARR and scaling rapidly.

We currently have 4 thriving stores in Bengaluru, with aggressive expansion plans to reach 50 stores in the next 1218 months.

Role Overview

We are looking for a high-ownership Program Manager to drive our city-level operations and new store opening charter across retail stores. This is a hands-on, execution-heavy role for someone who enjoys being on the ground, solving real problems, and getting things done with minimal supervision.

This role is ideal for a street-smart operator with 13 years of experience who has strong first-principles thinking, a hustler mindset, and the ambition to grow with the organization.

Key Responsibilities-

New Store Opening (NSO) Ownership

• Own the end-to-end coordination and execution of the new store opening process.
• Act as the single point of accountability for all operational readiness related to store launches.
• Coordinate store-related ordering (fixtures, assets, equipment, consumables, etc.) and ensure on time closures
• Track dependencies, flag risks early, and ensure zero last-minute surprises.
• Work closely with internal teams (projects, retail ops, finance, supply chain) to ensure smooth store handovers.

City Operations Management

• Act as the single point of accountability for maintenance and ops execution at the city level.
• Coordinate with store teams, internal technicians, vendors (if any), and ops stakeholders.
• Conduct store visits to assess issues, audit maintenance quality, and ensure standards.
• Handle escalations independently and resolve them with speed and ownership.

Maintenance Program Ownership

• Own end-to-end maintenance operations across assigned cities/stores.
• Drive daily ticket tracking, prioritization, follow-ups, and closures.
• Ensure SLA adherence, minimal downtime, and structured issue resolution.
• Support rollout and adherence to maintenance SOPs, dashboards, and tools.

Execution & Problem Solving

• Navigate ambiguity, take decisions on the ground, and move work forward.
• Break down complex problems into simple, actionable steps using first-principles thinking.
• Ensure tasks are completed on time, every time, without reminders.

Process & Discipline

• Maintain structured trackers, dashboards, and reports.
• Ensure data hygiene and timely updates in systems (Google Sheets / tools).
• Bring order to chaos through process discipline and rigor.
• Prepare concise weekly updates for leadership with clear status and action items.

Growth & Ownership

• Take ownership beyond the job description when needed.
• Continuously look for opportunities to improve systems, costs, and efficiency.
• Grow into a larger operations or program leadership role over time.
• Play a key role in building an operations culture rooted in ownership, discipline, and excellence.

Who Were Looking For

Experience

• 13 years of experience in operations, new store opening, retail ops, or city operations.
• Strong preference for on-ground, execution-focused roles.
• Exposure to retail, QSR, warehousing, facilities, or field operations is a plus.

Must-Have Skills & Traits

• Street smart and execution-oriented
• Hustler mindset gets things done without hand-holding
• Comfortable working in ambiguity and figuring things out
• Strong first-principle thinker
• Extremely diligent, disciplined, and organized
• High ownership, accountability, and reliability
• Comfortable dealing with store teams and technicians on the ground
• Basic comfort with tools like Google Sheets, Forms, trackers, dashboards