Program Manager

PLEASE GO THROUGH THE JOB DESCRIPTION IN DETAIL AND APPLY ONLY IF YOUR PROFILE IS RELEVANT

Role Overview

We are looking for an experienced Salesforce Program Manager to lead and manage large-scale Salesforce programs across multiple clouds including Sales Cloud, Service Cloud, and Experience Cloud. The ideal candidate will be responsible for program governance, stakeholder management, delivery oversight, and ensuring successful project execution aligned with business objectives.

Salesforce Program Manager-JD 1

Key Responsibilities

Program & Delivery Leadership

• Lead end-to-end Salesforce programs across Sales Cloud, Service Cloud, and Experience Cloud
• Define program roadmap, milestones, governance model, and delivery framework
• Ensure projects are delivered on time, within scope, budget, and quality standards
• Manage dependencies across multiple workstreams and releases
• Identify and mitigate project risks and manage escalations

Stakeholder & Client Management

• Act as the primary point of contact for client leadership
• Drive executive communication, status reporting, and program updates
• Align Salesforce solutions with business transformation goals
• Manage expectations across business, IT, and vendor stakeholders

Cross-Cloud Solution Oversight

• Ensure seamless integration across Sales Cloud, Service Cloud, and Experience Cloud
• Collaborate with Solution Architects and Technical Leads
• Maintain scalability, security, and compliance standards

Governance & Quality Assurance

• Establish program governance frameworks
• Track KPIs, delivery metrics, and program performance
• Ensure adherence to Salesforce best practices

Resource & Cost Management

• Manage resource allocation across projects
• Monitor and control program costs and budgets

Team Leadership

• Lead cross-functional teams including architects, developers, admins, and consultants
• Foster collaboration across teams and global locations

Required Qualifications

• 7+ years of overall IT experience
• 5+ years of Salesforce project/program management experience
• Strong understanding of Sales Cloud, Service Cloud, and Experience Cloud
• Experience managing enterprise-scale Salesforce implementations
• Strong stakeholder management and communication skills
• Experience managing multi-workstream environments

Preferred Certifications

• Salesforce Administrator / Advanced Administrator
• Sales Cloud Consultant
• Service Cloud Consultant
• Experience Cloud Consultant