Program Manager, RBS : Cost to Serve
Amazon
5 - 10 years
Bengaluru
Posted: 28/06/2025
Job Description
Join Amazon’s Cost to Serve team to support and scale the High
- Risk Value (HRV) Inevntory Charter: an enterprise
- wide initiative focused on reducing inventory shrink, improving root cause attribution and strengthening inventory control across global fulfillment networks.
As a Program Manager, you will lead sub
- initiatives within the HRV Charter across the U.S., EU, Canada, and MENA, working at the intersection of operations, tech and finance.
This role is for candidates who thrive in execution
- heavy environments and are eager to shape strategy, drive deep dives and build scalable mechanisms that unlock long
- term cost
- to
- serve improvements.
Key job responsibilities
• Lead execution and program ownership for sub
- initiatives under the HRV Charter, including shrink root cause deep dives, transshipment, serial scan gaps and other inventory control mechanisms.
• Partner across Tech, Ops, Finance and Security to build and scale solutions that improve shrink attribution accuracy, enhance process visibility and reduce HRV inventory losses.
• Support RCA development and solutioning by identifying systemic gaps, structuring insights into documents, and ensuring stakeholder alignment across functions and geographies.
• Write and maintain program documents including SOPs, RCA summaries, CPR inputs and Monthly/Quarterly Business Review narratives, tailoring content for varied stakeholder audiences.
• Execute global program components across North America, EU and MENA, tailoring mechanisms to network maturity and supporting scale
- readiness through documentation and playbooks.
• Collaborate with senior leaders to influence strategy, track milestones, and provide input into roadmap prioritization and investment planning.
• Operate in a high
- ambiguity environment with a bias for action, analytical thinking and stakeholder collaboration to unlock measurable cost
- to
- serve savings.
About the team
Diverse Perspectives:
We believe that diverse perspectives drive innovation.
Even if your experience doesn’t align perfectly with every qualification, we encourage you to apply.
Whether you’re new to the field, have a non
- traditional background, or have gained expertise in different ways, we value the unique insights you can bring.
Commitment to Balance:
We recognize the importance of maintaining a healthy work
- life balance.
We foster an environment where flexibility is not just an option but a priority, ensuring you have the support you need to thrive both at work and at home.
When we’re at our best in all areas of life, we’re unstoppable.
Inclusive Culture:
Learning and curiosity are at the heart of our culture.
We celebrate what makes us different and support one another through employee
- led groups and ongoing initiatives that champion diversity and inclusion.
Our events and learning programs provide a platform for every voice to be heard and valued.
Opportunities for Growth:
As a team dedicated to continuous improvement, we believe in setting ambitious goals and providing the tools to achieve them.
You’ll have access to a wealth of mentorship, knowledge
- sharing, and career development resources to help you advance your skills and achieve your professional aspirations.
Our team is composed of skilled problem solvers who thrive on tackling cross
- functional challenges.
We are dedicated to meeting the needs of our internal stakeholders with a solutions
- oriented approach, always striving for the best possible outcome in everything we do.
Basic Qualifications
- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non
- tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
- Experience working with P&L, conducting financial deep dives, and partnering with Finance to influence cost attribution and savings
Preferred Qualifications
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how
- we
- hire/accommodations for more information.
If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
About Company
Amazon is a multinational technology and e-commerce company founded by Jeff Bezos in 1994. Initially focused on selling books online, it quickly expanded into a broad range of products and services, including electronics, cloud computing (via Amazon Web Services), streaming, and artificial intelligence. Amazon has revolutionized online shopping with fast delivery, personalized recommendations, and a subscription service called Amazon Prime. It is one of the world's largest and most valuable companies, with a significant impact on retail, technology, and logistics.
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