Program Manager II - HCTP Speed, HCTP Category Excellence & Speed
Amazon
5 - 10 years
Bengaluru
Posted: 4/15/2025
Job Description
At Amazon, our vision is to be ‘earth’s most customer centric company’.
In pursuit of the same, we constantly challenge ourselves to build/enable paradigm changing customer experiences such as – payment on delivery, no questions asked returns, instant refunds and various others.
While such customer centric policies build trust with our customers, these are also taken advantage of by various bad actors (buyers, sellers, vendors, etc).
Such abuse/misuse of our policies, results in increasing the cost of our operations.
At HCTP Category Excellence & Speed, we aspire to reduce cost of customer returns & associated business waste to zero
- zero defects, zero waste, zero abuse to deliver a sustainable customer experience & deliver the widest selection at the fastest speed.
We build, influence across Amazon various products & policies that get us closer to this aspiration.
We measure our progress by relentlessly focusing on various performance/operational metrics, delivering positive P&L impact while maintaining our highest bar on customer experience.
As a Program Manager, you will be a core member of the HCTP Category Excellence Team.
You will design & deliver on a strategy for Amazon to improve the fulfillment speed for HCTP Products.
You will be the single
- threaded owner for multiple performance/operating metrics focused on speed & designing CX journeys with new interventions.
You will run multiple high
- impact, high
- visibility programs, collaborating with various cross
- functional teams at Amazon (Category, Operations, Delivery Experience, Amazon Now etc), taking high
- judgement yet data
- backed decisions.
This role requires working closely with various senior leaders, driving key debates & enabling multi
- stakeholder buy
- ins on various policies that impact P&L/key customer experiences.
About the team
HCTP Category Excellence team is a group of highly motivated and dedicated individuals from diverse backgrounds.
The team takes pride in improving the experience of millions of customers on a daily basis by aiding them in making an informed purchase decision and providing customers with a seamless post purchase experience on all types of high consideration technical products (e.g.
mobile phones, laptops, TVs etc).
The team has high visibility across the org and is an ideal place for individuals to grow and utilize their full potential.
Basic Qualifications
- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non
- tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
Preferred Qualifications
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how
- we
- hire/accommodations for more information.
If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
About Company
Amazon is a multinational technology and e-commerce company founded by Jeff Bezos in 1994. Initially focused on selling books online, it quickly expanded into a broad range of products and services, including electronics, cloud computing (via Amazon Web Services), streaming, and artificial intelligence. Amazon has revolutionized online shopping with fast delivery, personalized recommendations, and a subscription service called Amazon Prime. It is one of the world's largest and most valuable companies, with a significant impact on retail, technology, and logistics.
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