Program Manager

Job description:

Operate and further Develop Telemetry & DEX Solution Nexthink. Nexthink will be required to support Operations Teams to optimize User Experience, based on EndPoint Telemetry Data. Therefor Data must be gathered and properly aggregated and analyzed (Data Analysts).

Professional Summary
A focused and detailed Data Steward specializing in Nexthink and telemetry solutions for PCs, adept at transforming data into actionable insights to enhance user experience and business processes.
Core Competencies
Nexthink Expertise: Proficient in using Nexthink for IT analytics and digital experience monitoring.
Telemetry Systems: Skilled in implementing and managing telemetry systems to collect and analyze data from various sources.
Data Analysis: Strong ability to analyze data to identify trends, patterns, and insights that can improve user experience
Data Management: Knowledgeable in data stewardship principles, including data governance, data quality, and data lifecycle management.
Trend Analysis: Ability to identify and analyze trends from telemetry data to provide insights and recommendations.
Use Case Development: Expertise in converting raw data into actionable use cases that address specific business needs.
Solution Design: Skilled in designing and implementing solutions based on data analysis to improve business outcomes.
Business Process Improvement: Skilled in analyzing and improving business processes to enhance efficiency and effectiveness.
Problem-Solving: Strong analytical and problem-solving skills to address complex issues.

• To prepare & implement Program Management Plan to deliver the right scope/deliverables for all projects/program within the agreed timelines mentioned in the signed contract in compliance to HCL Global Project Management Framework
• To ensure tracking & adherence to budget allocated to all transition/transformation projects including all one time projects where SOW is created.
• To ensure sign off and billing of milestones for projects/Program completed as per the agreed timelines as per Revenue Projection.
• To drive Program/Projects (large scale) with agreed scope that covers multiple phases and effectively manage risks, issues, key stakeholders, escalations.
• To ensure high customer satisfaction for all assigned Transformation/Transition Projects