Program Manager

About the Role

We are looking for an experienced Program Manager (PMO) to own and drive end-to-end delivery of customer programs. This is a senior individual contributor role with complete ownership of a portfolio of projectsfrom contract receipt to delivery, hypercare, billing, renewals, and repeat business.

You will be the single point of accountability for delivery outcomes and client communication, ensuring predictable execution, strong governance, and high customer satisfaction while protecting engineering productivity.

Key Responsibilities

Program & Portfolio Ownership

• Own delivery of projects across Fixed Bid, T&M, and AMC/Subscription models
• Establish and manage baselines for scope, schedule, effort, milestones, and billing
• Track and control risks, dependencies, and variances using PMO-defined metrics
• Ensure adherence to the full delivery lifecycle:
• Initiation Planning Execution Deployment Closure Hypercare AMC

Client Communication & Governance

• Act as the single owner for all client-facing communication
• Lead weekly status reports, review meetings, milestone sign-offs, and escalations
• Manage billing, invoicing, documentation handover, and project closure
• Shield engineering teams from unplanned or ad-hoc client requests
• Lead QBRs and executive reviews with senior stakeholders

Cross-functional Execution

• Collaborate with Engineering, QA, DevOps, MLOps, Hardware, Field Services, and vendors
• Resolve cross-team dependencies and execution bottlenecks proactively
• Ensure readiness across design, testing, and deployment phases

PMO, QMS & Compliance

• Enforce PMO charter, SOPs, templates, and QMS standards
• Maintain audit-ready documentation in ClickUp
• Drive PMO/QMS audits and closure of corrective actions
• Ensure strict change control post scope and plan freeze

Scope Management & Revenue Growth

• Own scope management and formal change control
• Convert approved change requests into revenue upsell opportunities
• Build strong customer relationships to drive repeat business and account expansion
• Identify new use cases and growth opportunities through execution insights

Key Skills & Competencies

• Strong program and stakeholder management
• Excellent client communication and escalation handling
• Scope, risk, and change management expertise
• Commercial and financial awareness
• High process and documentation discipline
• Ability to thrive in fast-paced, high-accountability environments

Tools & Technologies

• ClickUp, Jira, Smartsheet (or equivalent PM tools)
• Google Workspace / Documentation tools
• Dashboards, reporting, and planning tools
• Hybrid Waterfall + Agile delivery models

Qualifications

• Bachelors degree in Engineering, Technology, or related field
• 58 years of experience as a Project / Program Manager
• Experience with enterprise clients and cross-functional programs
• Startup or IT services background preferred
• PMP certification preferred

Why Join Us?

• High-ownership role with direct impact on customer success
• Opportunity to work across cutting-edge technology programs
• Strong visibility with leadership and strategic accounts
• Fast-paced environment with real growth opportunities