Program Manager- Ecommerce

About OWN

OWN (Only Whats Needed) is a people-led food and nutrition brand built on a simple idea: make the truth visible. We build products with fewer, better ingredients, and we make the proof (whats inside, why its inside, whats tested, how to verify) available in public.

Were not building a marketing brand. Were building a movement where building with the public wins.

Key Responsibilities

Program Management

• Own the ecommerce calendar: new launches, events, sales, brand campaigns, visibility slots
• Owns Weekly ecommerce reviews: by platform, by product, by SKUs
• Track and close loops on: Listing updates, visibility negotiations, ratings and reviews

Channel & Partner Management

• Be the single point of contact for ecommerce partners (Instamart, Zepto, Blinkit, Amazon, Flipkart etc.).
• Work with category teams on: Portfolio assortment, visibility plans (banners, widgets, store-in-store, hero slots)
• Event participation (NY campaigns, payday sales, thematic events)
• Negotiate and track: Visibility commitments and deliverables

Listings, Content & On-Site Experience

• Ensure product pages are A+: Titles, bullets, images, videos, A+ content, comparison tables.
• Coordinate with design & content to: Create listing assets tailored to each platform
• Maintain consistency with OWN brand guidelines
• Build & refresh brand store pages where applicable
• Run periodic hygiene checks: Searchability (keywords), Correct pack images, USPs, price stack, reviews pulled in.

Numbers, Reporting & Problem Solving

• Build and maintain dashboards: Sales by platform / SKU / city
• Platform P&L
• Fill rates, stock-outs, return rates, cancellations.
• Track and investigate: Market share across platforms, Sales spikes/falls, SKU performance, Visibility, Emerging cities
• Platformwise business reviews

Supply, Inventory & Operations Coordination

• Align demand forecasts for each platform
• Plan replenishments and avoid stock-outs / excess stock
• Monitor key operational metrics OTIF, Fill-rates, PO expiries, Damages
• Raise flags early: Potential stock-outs on hero SKUs, slow-moving SKUs that need support or rationalisation.

Must-Have Skills & Experience

• 36 years of experience in ecommerce / category / program management (Preferably in D2C / FMCG / consumer brands)
• Hands-on experience with at least one of: Quick-commerce (Swiggy Instamart / Zepto / Blinkit / BB Now), Marketplaces (Amazon / Flipkart / etc.).
• Strong comfort with numbers & spreadsheets: You should be able to pull data, build simple dashboards, slice by platform/SKU, and spot issues.
• Solid project management: Multiple threads, multiple stakeholders, nothing falls through the cracks
• Excellent written & verbal communication:
• Clear emails to partners, sharp updates to leadership, tight documentation.

Nice-to-Have (Bonus Points)

• Experience in:Nutrition / health / F&B brand
• Exposure to: BI tools (Looker Studio, Power BI, Tableau, etc.)
• Comfortable working in high-ambiguity, high-ownership environments.