Job summary
The Program Manager will oversee the implementation and management of VDI solutions using Citrix Cloud within a hybrid work model. With 8 to 12 years of experience the candidate will drive strategic initiatives ensuring seamless integration and optimal performance. This role requires strong technical expertise in Citrix Cloud and a commitment to enhancing productivity and collaboration across teams.
Responsibilities
A Citrix VDI BAU Business As Usual Technical Manager focuses on maintaining and optimizing the Citrix VDI environment during regular operations Here are some key responsibilities and qualifications for this role
Responsibilities
Daily Operations Manage and oversee the daily operations of the Citrix VDI environment ensuring smooth and efficient performance
Configuration and Deployment Configure and deploy Citrix VDI solutions including XenDesktop and XenApp
Monitoring and Maintenance Monitor the performance of the Citrix environment perform regular maintenance and troubleshoot issues as they arise
User Support Provide technical support to endusers resolving issues related to Citrix VDI and ensuring minimal disruption to their work
Incident Management Handle incidents and service requests ensuring timely resolution and proper documentation
Security Management Implement and maintain security measures to protect the Citrix environment from threats
Documentation Maintain detailed documentation of configurations processes and procedures related to the Citrix environment
Team Coordination Coordinate with other IT teams and stakeholders to ensure seamless integration and operation of Citrix solutions within the broader IT infrastructure
Incident Change Problem Management
Certifications Relevant certifications such as Citrix Certified Associate CCA Citrix Certified Professional CCP or Citrix Certified Expert CCE are highly desirable
Technical Skills Strong knowledge of Citrix products XenDesktop XenApp VDI infrastructure Active Directory DNS DHCP and networking
Soft Skills Excellent problemsolving abilities strong communication skills and the ability to work effectively in a team environment