Program Manager, Amazon Pay - Credit and Lending
Amazon
5 - 10 years
Bengaluru
Posted: 14/08/2025
Job Description
We are seeking a detail
- oriented Program Manager to join our Co
- Branded Credit Cards team.
role is with the Co
- brand credit cards team, in the Credit and Lending org at Amazon Pay.
If you are a go getter, with motivation to resolve customer facing issues ground up, then this is the perfect role for you.
You would work in a fast paced environment, in a smart and agile team at Amazon Pay, collaborate with external partners to drive key priorities for the CBCC program.
In this role, you will be responsible for managing key operational aspects of our credit card partnership with ICICI Bank, with a focus on promotions, customer service excellence, and business reviews.
Key job responsibilities
• Lead the execution of off
- Amazon promotional campaigns in collaboration with ICICI Bank, ensuring seamless implementation and tracking of promotional activities
• Own and manage the partner Weekly Business Review (WBR) mechanism:
o Track and present key performance metrics
o Drive accountability for action items
o Ensure effective communication between stakeholders
• Customer Service Excellence:
o Manage high
- priority customer escalations
o Review and optimize Customer Service Standard Operating Procedures (SOPs)
o Conduct regular analysis of customer service data to identify trends and areas for improvement
o Monitor CS agent adherence to approved communication guidelines
o Implement process improvements based on customer feedback
• Internal Operations:
o Own and drive the internal pre
- WBR process, close looping on action items
o Coordinate with cross
- functional teams to ensure alignment on deliverables
o Share progress updates on key metrics to Payments leaderships
About the team
The CBCC card is India's largest co
- branded credit card portfolio.
This product is driven by a fast paced team of product, marketing, business managers, who work closely with tech and external partners to solve key customer challenges and enhance experiences.
Basic Qualifications
- 2+ years of program or project management experience
- Bachelor's degree or equivalent
- Experience with SQL
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
Preferred Qualifications
- Knowledge of Lean principles and DMAIC methodology
- Experience in MS Access and SQL
- Experience in requirement gathering and ability to write clear and detailed requirement document
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how
- we
- hire/accommodations for more information.
If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
About Company
Amazon is a multinational technology and e-commerce company founded by Jeff Bezos in 1994. Initially focused on selling books online, it quickly expanded into a broad range of products and services, including electronics, cloud computing (via Amazon Web Services), streaming, and artificial intelligence. Amazon has revolutionized online shopping with fast delivery, personalized recommendations, and a subscription service called Amazon Prime. It is one of the world's largest and most valuable companies, with a significant impact on retail, technology, and logistics.
Services you might be interested in
One-Shot Campaign
Reach out to ideal employees in one shot!
The intelligent campaign for reaching out to the ideal audience to whom you can ask for help (guidance or referral).