Program Manager , DSP Program
Amazon
5 - 10 years
Bengaluru
Posted: 2/27/2025
Job Description
Job Title: DSP Program Manager
Position Overview:
Here at Amazon, we're seeking for an experienced Program Manager to lead our pricing initiatives for the Delivery Service Partner (DSP) program in India.
We are seeking a detail
- oriented Capacity Planner to optimize our two
- wheeler delivery fleet operations.
This role focuses on ensuring efficient utilization of our biker delivery fleet while maintaining service quality and cost
- effectiveness.
Key Responsibilities:
• Plan and optimize two
- wheeler fleet capacity based on demand forecasts and historical data
• Collaborate with stakeholders to drive sustainability goals by adding EV fleet
• Monitor and analyze biker utilization rates and productivity metrics to optimize cost to serve
• Develop staffing plans for regular operations and peak periods
• Analyze delivery patterns and suggest improvements across zones
• Coordinate with operations teams to ensure adequate capacity is available and implement mechanisms to track onboarding and reduce roll overs
• Work with central and regional capacity leaders to build required flexibility and generate weekly capacity dashboards
Required Qualifications:
• Bachelor's degree in Operations Management, Supply Chain, or related field
• 5+ years’ experience in delivery operations or fleet management
• Strong analytical and quantitative skills
• Proficiency in Excel and data analysis tools
• Understanding of urban mobility and last
- mile operations
Technical Skills:
• Advanced Excel (pivot tables, VLOOKUP, macros)
• Basic SQL knowledge
• Experience with workforce management tools
• Familiarity with routing and scheduling software
• Knowledge of GPS tracking systems
Preferred Qualifications:
• Experience in ecommerce, food
- delivery or quick commerce operations
• Knowledge of labor laws and rider compliance requirements
• Background in workforce scheduling
• experience with simulation tools
• Familiarity with weather impact on two
- wheeler operations
Basic Qualifications
- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non
- tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
Preferred Qualifications
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how
- we
- hire/accommodations for more information.
If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
About Company
Amazon is a multinational technology and e-commerce company founded by Jeff Bezos in 1994. Initially focused on selling books online, it quickly expanded into a broad range of products and services, including electronics, cloud computing (via Amazon Web Services), streaming, and artificial intelligence. Amazon has revolutionized online shopping with fast delivery, personalized recommendations, and a subscription service called Amazon Prime. It is one of the world's largest and most valuable companies, with a significant impact on retail, technology, and logistics.
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